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Sunrise Windows and Doors

Windows & Doors Installation & Service
188 Corstate Avenue Vaughan ON L4K 4X2
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25%

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Reviews by rating (past 12 months)

Reviews for Sunrise Windows and Doors

Average customer rating:
2.4 10 (14 reviews)

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Private User
Private User
Private User reviews Vaughan, ON
0/10

New home Entrance door

We had cracked entrance door glass from them, called, emailed with no reply for months, will bring them to BBB and court, if no response, welcome anyone to join me

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Private User
Private User
Private User reviews Vaughan, ON
0/10

Buy at your own risk

All the complains on this site are correct. Delivery problem from get go.
Two years of frustration and undelivered promises. Things go wrong and they blame installers and suppliers. No one cares about customer service, not to mention satisfaction. Someone who have the time and tenacity should bring them to court.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Vaughan, ON
0/10

Horrible customer service lack of quality in the product

Company replace existing windows and doors. Problem since the beginning and still have not rectify the situation after many months. You call them and you get the runaround or get sent to voicemail that is full and barely return calls. Will give you the runaround trying to make you go away. Stay away from purchasing from this company not worth your money or time. Anything you think you’re saving will cost you in the long run.

2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Windows and installation

This company was chosen by our developer. We purchased new windows and French doors which included installation and finishing (i.e. caulking, foaming, etc.) in Oct 2018. However, Sunrise installed the windows not centred in the trim. Also, we are still waiting for them to come back to caulk the windows. They cancelled at the last minute in early June without any reason and they did not return our calls to re-book. Their president and salesman, Aldo does not know the meaning of customer service. We have paid in full but services render have not been completed. My house on the exterior looks unfinished and a work in progress since Dec 2018. They are totally unprofessional and do not provide quality work. No ethics whatsoever!

1 of 1 people found this review helpful.
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joe_fiore in Toronto, Ontario
joe_fiore in Toronto, Ontario
1 review Toronto, ON
0/10

New Windows and Door

Contracted Sunrise for a new custom home windows and doors installation. Wrong size windows for a front stairwell took over 3 months to rectify with heat escaping out the open area. Front door took almost 8 months to install and still have not come back to install a trim piece around door to fill in excess gap between the door frame and pre-cast stone. There is over a 1" gap above the door frame and pre-cast stone. The stone was installed according to a template supplied by Sunrise so how a door can have such a large gap is beyond me. A simple fix is a piece of black trim to be installed but no one in their service dept will respond, especially Richard who is supposedly "in charge." Have
a problem with a balcony door lock which I will also have to accept.
Windows appear to be the same as competitors but service is horrible.
Not sure about warranty ...just praying they will last.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Vaughan, ON
0/10

Bad experience

Our windows were installed in our new custom built house 7 years ago. We finally had to change every window in the house this month because of cold air coming into the house every winter. When the new window installers took out the Sunrise windows we saw that Sunrise did not put in any insulation. No wonder my rooms were cold!
When I called Sunrise Windows the first winter they told me I was wrong and just imagining the cold coming through the sides of the windows.

2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Vaughan, ON
2/10

Lovely looking product let down by customer service

We saw them at the home show and were impressed by their product. Unfortunately there customer service let’s them down. Still waiting for our quote after my having to chase up the the rep who came to look at our house. Finally got hold of him and he said he would call me straight back .....that was almost a week ago and I’m still waiting. We have decided to look elsewhere.

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General Contractor in
General Contractor in
2 reviews Vaughan, ON
0/10

New windows and doors for new home

Horrible service. They never follow through with calling back. Their product is no better than other companies but they make it seem like it is. It is very confusing when ordering a product, what you ask for may be altered to what they think is better for you. Some windows & doors were delivered damaged (lots of scratches) there fix is a little paint bottle. I asked for brick mould and was told that is not the way expensive homes do it but brick layers beg to differ creating more work. We needed to add moulding to all doors so you would not see behind stone/brick. All windows were sent smaller than window openings, in order to install windows we had to alter size of openings. After a year, we are still waiting for a replacement window promised by the owner himself. Tried calling multiple times can never reach anyone but the receptionist. Be assured, they will tell you that they will call back. Don't wait by the phone. They started as a small company and now they are big and forgot who brought them to where they are. Good luck to whoever ignores this message.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Vaughan, ON
10/10

new doors and windows

Replaced all our 25 year old original windows and bought a beautiful new Portone walnut front door. Very tidy installation. One screen had to be replaced, this was done quickly. I was very happy with Sunrise, and LOVE my new doors and windows. Would definitely recommend them

1 of 2 people found this review helpful.
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Private User
Private User
Private User reviews York Regional Municipality, ON
0/10

new entrance door

Little longer than expected, sent door with wrong glass which had to be replaced then a week later the lock didn't work. We'll see how well the replaced glass holds up because it's always better direct from the factory (not as clean looking, little bit of 'bleed through' where the glass caulking was changed and the finishing nail holes can been seen from having to reattach the molding)

The moldings on the inside don't match and there's a noticeable gap between the wall and the molding (can fit my wallet in the space). Not very finished work. We'll see how they address the issue and will update review accordingly.

4 of 4 people found this review helpful.
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