We did our hardwood couple of weeks ago (We got it from Markham location). Workmanship was poor. There were a lot of small scratches but worst of all big scratches (few 6" long) on the hardwood. The contractor even tried to accused us of causing the scratches. There were 6 obvious nail holes and several cracks on my staircase, there were gaps between balusters and steps on the oak stairs too.
The contractor offered us a discount of $37 to accept those big scratches which we refused. We have to purchased an extra box of hardwood to replaced the big and obvious scratches caused by them and got yelled at. The contractor also pushed the hardwood dust into our vent!! We have a hard time cleaning the vents after they left !
Called Amazon several times, refused to accept responsiblity saying they have never ever received any complaints.