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London Eco Roof Manufacturing
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83%

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Reviews by rating (past 12 months)

Reviews for London Eco Roof Manufacturing

Average customer rating:
9.2 10 (654 reviews)

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Lillian in T.O.
Lillian in T.O.
34 reviews London, ON
10/10

Beautiful roof

Nice, hard-working people. Beautiful results. It's only been about half a year since we installed the roof. Many neighbours stopped by and told us how nice it looks. The roof certainly took longer to install than we thought. The person that installed a skylight we understand is no longer installing skylights, which is a good thing. Otherwise, all I can say is that I love the results and hope that it lasts as long as they say, and if there are issues, that they service them. One fellow on the team deserves extra mention - his name is Matt - he was truly terrific, making sure every inch was cleaned up and we were happy.

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V. and A. Koncan in London
V. and A. Koncan in London
1 review London, ON
0/10

Metal Roof Installed 2015

London Eco installed a metal roof and new skylights on our home in the spring of 2015. We had had no issues with the previous roof or skylights; it was just time for an update. In conjunction with other exterior upgrades, the new roof made our house look very attractive and we received many compliments, and we had initially provided a positive review for Eco. Unfortunately, our problems began not long after installation, first when roof vents leaked down into our kitchen ceiling and a very large skylight leaked over a vaulted ceiling in the front living room. Messages for calls for service were often ignored. When we could actually speak with someone, we were always promised resolution within 2 weeks. Finally, the installer returned, claiming a "bad batch of sealant" was used during installation, and he proceeded to walk all over the roof, causing visible full-thickness scratches in the color coating, and causing ladder damage to new eavestroughs. Eco did address the eavestrough damage. The installer claimed he couldn't get a color match in the sealant (dark brown roof), and proceeding to use a tan/orange color sealant. Due to that color mismatch being so visible, we had to touch that up ourselves. Eco finally had a worker repair the interior vaulted ceiling damage. That repair was short-lived and the large skylight leaked once again. Weeks of leaving phone messages finally brought out an Eco repair person, who determined that the skylight had been improperly installed from the start. He provided us with photos of water damage to surrounding wood and reinstalled that skylight. He assured us that the remaining 3 skylights had been properly installed. The ceiling was repaired once again and that appeared on the surface to finally be the fix. Since roof installation, we've been having problems with new vinyl siding buckling in some places where the Eco installer 'jammed' roofing materials up and under the siding. We have lost count of the messages left for Eco's service department to address the siding issues. There were times when they even put our calls through to the voice mail of a service employee who no longer even worked there. Had they addressed the siding issues promptly, the siding could perhaps have been trimmed and reinstalled. Now, more than 3 years later, it will have to be replaced. On several occasions, Eco was provided with the siding manufacturer, color, profile, etc., and had even promised repairs within 2 weeks. These '2 week' promises have become a standing joke for us. So, for over 3 years, we have been trying to have Eco honor their warranty with respect to the roofing job on our home. Yesterday, February 5, 2019, while contemplating putting in additional insulation in the attics of the house and garage, my husband went up into the attics to take a look. We were devastated to see the water damage in these attics that has been going on unbeknownst to us for over 3 years. The stains and appearance of rot and mold (at least from a distance) would suggest ongoing problems, not just a one-off. We promptly called Eco. They requested the photos, which we have supplied. We have not heard from them so far. We have now had to involve our home insurer and their adjuster will be inspecting our home this morning. Given Eco's poor record of customer service to date, we anticipate having to involve a lawyer as well. While this is a very unfortunate situation for us, we encourage all homeowners who have had Eco roof installations to regularly check up in their attics so that hopefully you don't make the same unfortunate discovery.

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Rogelia Simoes in Mississauga
Rogelia Simoes in Mississauga
2 reviews Mississauga, ON
10/10

Metal Roofing

The roof was installed the week they promised, we since then have a few issues. We had a leek in the basement that was caused by them installing a wrong top to close it, it caused damage in the ceiling on the basement. I called they came by to see replaced a few sheets of roof sheets and the right piece was installed, also they calked all the vents on the roof and got someone to came in and fix the damage ceiling in the basement. At no extra cost. Very pleased with this company a recommend to any one looking to replace their roof.

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Company Response

Hello Rogelia, thank you for your kind words. Like any major improvement to your home, there is the chance of some issues arising, we appreciate your patience. We try to resolve these problems as soon as possible, thank you for noticing!

roof installation in Hamilton
roof installation in Hamilton
1 review Hamilton, ON
10/10

metal roof installation

We have had our London Eco-Metal roof for 1 1/2 years now and are extremely happy with our decision to have this work done. We are pleased to report our air conditioner doesn't run any where near what it did in the past. We chose a black roof and have confirmed the attic is significantly cooler during the A/C months due to the efficient style of venting used. The roof is quiet, during a very hard down pour unless you are looking out a window or have a window open you would be unaware it is raining. When we are outside working in our front yard and people pass by on the sidewalk they have always commented on the beautiful roof. With proven energy savings, never having to worry about replacing our roof when we retire, a transferable warranty and great curb appeal, this was a very good choice! Sincerely Sue and John Braid

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Company Response

Thank you for your thorough review, Sue & John! Yes, our roofs are beautiful and come with significant energy savings, we appreciate you noticing. Thanks again!

Richard
Richard
1 review Belmont, ON
6/10

Great Roof, poor customer service.

We had our roof done in March of 2018. We have been very happy with everything from the start of the process to the finish. We were so impressed that we even referred London Eco Metal to our friends in Goderich for there roofing needs, and as a bonus, to take advantage of there referral program. With our friends roof complete in October 2018, I decided to inquire about the $50 referral payment. I was informed that the cheaque was in my file waiting to be signed and mailed. So I wait maybe a month or so and receive nothing via mail, I call the head office (Dorchester) and speak with a lady who informs me that it was mailed out that week and should expect it shortly. I wait two more weeks, and nothing. So I call back and speak to the same lady, at which point I left my phone number and she said she would get back to me by the following day. Well it’s been 10 more days and I have heard absolutely nothing. I’m disappointed at the least that your head office won’t give the common courtesy of a phone call explaing the situation and where abouts of this so called referral cheque. Not even sure it’s a ligetimate program through this company.
Not impressed.

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Company Response

Hello Richard, we are happy that you are satisfied with the installation of your roof. We apologize about the issue regarding the check for your participation in the referral program. Please contact Liam at 905 564 7663 or email at ltwomey@londonecometal.com so we may resolve this problem. We would like to know more about this so that it does not reoccur.

Buck in Niagara Falls
Buck in Niagara Falls
1 review Niagara Falls, ON
10/10

Perfect steel roof for our Spanish style stucco home

We decided it was time to replace our original roof after 25 years. Our home is a Spanish style stucco, so we opted for a clay tile look in steel, as we intend to remain in the house until our time is up!
We chose the Anticado, which is made in Italy. It took longer to get, but was worth the wait. Looks amazing and the installation crew were like family to us by the end of the day. Highly recommended!
We worked with agent Cliff Heaney and were very impressed with his knowledge, communication and follow up. No pressure sales at it's best.

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Company Response

Hello Buck, thank you for this review, it sounds like you have a beautiful home! We manufacture our own panels and components. Thank you again for your review.

gookiefish in Montréal
gookiefish in Montréal
1 review Montreal,
9/10

Love our new metal roof

Despite some weather delays and unforeseen issues, the installation went well and the staff were great. High winds loosened the tarp one night and they came out at midnight to fix it! They worked through drizzle and cold and were always friendly and positive and professional. The job site was cleaned every night. The sales process was low pressure and everything was explained in detail. Reasonable price and the roof looks great!!

The Connells

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Company Response

Our installers are incredibly hard-working and determined, they appreciate your polite words! Thank you for this thorough review.

Pasqualino in Toronto
Pasqualino in Toronto
1 review Toronto, ON
1/10

metal roof

Very unorganized and poor customer service. No appreciation towards keeping the customer happy showing up on their own terms and sending out threatining e-mails of final payments for uncompleted work. Would not want anyone to go through what me and my family went through for over a year to get my roof completed. But still not to my approval.

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Company Response

We don't have you in the system we have no idea what is it about

Call 519 451 7663 or 1 855 838 9393

Thank you
Joe Malec

Steve in Toronto
Steve in Toronto
1 review Toronto, ON
10/10

New Metal Roof

Excellent job done, when promised and on time. Work crew went above and beyond the call of duty, enhancing the pitch area with steel framing. Also, portions of my damaged asphalt roof, were replaced with London Eco-Metal materials at no cost to me. The crew seemed intent on doing the best job possible, to please me, at a price much more competitive than similar companies. The clean up was good, In addition, the London Eco-Metal Head Office staff were pleasant and helpful, including the Sales Representative, Wojtek Pieczula. In particular, Liam Twomey went out of his way, on many occasions, to address my concerns. Great job, London Eco-Metal! I would recommend you to anyone. Steve in Toronto.

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Company Response

Hello Steve!
We appreciate your review. Also, Liam and Wojtek enjoyed your kind words! Please do not hesitate to recommend us, thanks.

Robert in Orleans
Robert in Orleans
1 review Ottawa, ON
10/10

New Metal Roof

My shingle roof which was warranted for 35 years lasted only 16 years. The south facing side was showing signs that it was due for replacement. Last spring (2018) a wind storm sealed its fate, several singles landed on my lawn. My neighbour replaced his roof with a London Eco-Metal steel roof which convince me that it was the way to go. I called the Ottawa office in the morning about 10:00 am and had a written (e-mail) quote by 2:00 PM. They used a satellite picture to generate the estimate. After signing in the contract, since my roof was damaged, they send somebody over to patch the roof pending the final installation. A month of so later, the installation was done within a week. The job site was cleaned up every day. The work was done has expected with no surprises. So far we are very pleased with the results.

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Company Response

Robert we are glad we could provide you with such fine service. Thank you for this review, we assure you that you will continue to be pleased with the results.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about London Eco Roof Manufacturing

London Eco-Metal is the leading metal roofing manufacturer and installer based out of London, Ontario. They service all of Ontario and east to Montreal with convenient showrooms located throughout Ontario. With 4 great profiles and a large choice of colours, there is a roof for everyone, at great factory-direct prices. London Eco Roof is your choice for Affordable Metal Roofing .Contact us today to receive a free quote!

CATEGORIES
Roofing
PRODUCTS
Custom made metal roofs at affordable pricing
SERVICES
Across Ontario From Windsor to Ottawa
BRANDS
Eco Metal
STYLES
Four main profiles, Bravo, Bingo, T18, and Eco-Tile(Eco-Panel)
SPECIALITIES
Metal roofing
WEBSITE
http://www.londonecometal.com
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
110
RETURN POLICY
Ask for info
PAYMENT METHOD
Financing TD, Visa, MC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
55 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.