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London Eco-Roof Manufacturing
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85%

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Reviews by rating (past 12 months)

Reviews for London Eco-Roof Manufacturing

Average customer rating:
9.3 10 (634 reviews)

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Ponticelli
Ponticelli
1 review Vaughan, ON
10/10

New Steel Roof for my house

The roof of my house was a disaster after the wind storm in May 2018. My wife and I didn't want some conventional old roof that wouldn't survive another storm like that one again. So we looked into putting on a steel roof. We were recommended London Eco-Metal Manufacturing by a friend and found out that they have a great reputation and thought they did great work on our friend's house. We called and booked an appointment. They responded quickly and put up the roof quickly, neatly, and professionally. Great customer service as well. I would recommend this company for anyone looking into putting up a really great looking and long-lasting roof.

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Company Response

We do have a fantastic reputation, because we do such great work! Thanks for this review, we also appreciate recommendations!

Robert from Ottawa
Robert from Ottawa
1 review Ottawa, ON
10/10

Metal roof Ottawa

London Eco-Roof Manufacturing
1 855 838 9393
1682 Dundas St. E
London
ON
N5W 3C7
CANADA

We looked around for over a year had Robert from London Eco Metal in Ottawa I was surprised they have a factory in Ottawa Robert joked we are the local company with the out of town name. I highly recommended them did what they said they would do.

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Company Response

Hello Robert, it's always great when someone does what they say they are going to, isn't it? Thank you for your wonderful review, it is much appreciated.

Sean
Sean
2 reviews Kitchener, ON
7/10

Metal Roof In Kitchener

We requested a number of companies to quote on our roof, and found London Eco to be the most competitive price, edging out Hygrade by a couple of thousand dollars. Initially, Peter the salesman was very quick at getting back to us, and scheduling both a preliminary visit to go over the options and also the 2nd time when we signed on the dotted line to agree to having the work done. Attempts to contact him after the fact were not returned. The roof itself was installed in a timely manner, and the team that did the work appeared competent. After having the roof installed, the skid of leftover roofing material was left in our driveway for quite some time. After a couple of phone calls a few weeks later, it was eventually picked up. I was also promised that my friend who referred us to London Eco would receive his referral cheque, but as of today he has still yet to receive it (our roof was installed in August) despite having been assured it would be sent to him in the mail. Overall I am pleased with the roof so far, and hope that it gives us many years of leak-free performance.

1 of 1 people found this review helpful.
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Company Response

Hello Sean,
We are unable to assist you with the info provided. We will need your full name and contract info alongside that of whom referred you. Please contact our head office at 1 519 451 7663 and they will aid you in resolving this matter. Thank you.

Dave
Dave
2 reviews Toronto, ON
4/10

Poor Customer Service

Booked job on the August and sales person guaranteed that the roof would be installed before the end of October. After not hearing from the company I decided to contact them on Oct 22nd. After numerous attempts and messages, I was finally contacted and then told that it will be done by the end of the first week in November. Three days after I received a voice message stating that they would like to begin the job and requested that I call. Tried calling back on numerous attempts and left messages but never received any return calls. A truck showed up at my house unscheduled and dropped off materials on my driveway and roofers began work on the property two days later. Due to the weather, Job was finally completed on November 6th.
A huge skid was left on the driveway I was told by the roofers that the company will be picking it up soon. Called the company on Nov 10th and was told that message would be passed on. Contacted them again on Nov 19th and today Nov 20th and again told that message would be passed on. Still waiting for this skid to be removed..........

1 of 1 people found this review helpful.
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Company Response

Hello Dave. We apologize for the miscommunication. It is our understanding that your skid has been removed. If you have any outstanding issues please feel free to contact the head office at 1 519 451 7663. Thank you.

AAP in London
AAP in London
1 review London, ON
8/10

Aluminium Metal roof installation

The work was scheduled and completed within the prior set out time frame as agreed upon with the sales person. The crew had cleaned up the work area after completion.

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Company Response

Thank you for your review! We try to be as detail-oriented as possible throughout the install process.

Ed in Toronto
Ed in Toronto
2 reviews Toronto, ON
7/10

Metal Roof

My house is located in the downtown Toronto core where the homes are relatively close together, a unique problem with a metal roof is the length the sheets come in,but thanks to their top sales representative Neil Ostrom they were able to have the material delivered and installed. Now I have a great looking metal roof.

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Company Response

Hello Ed, Neil is one of the best Roofing Specialists in the business! We appreciate your patience, thank you.

Paul in Mississauga
Paul in Mississauga
1 review Mississauga, ON
10/10

Metal Roof over Asphalt

The smallest of 3 roof lines needed to be replaced. The costs for more asphalt were not in line with their life expectancy, so we opted to have the entire house covered in metal.

We opted for the blue metal, and it looks great; the neighbours came to visit and are universally impressed. The things we're most pleased about:

1) The metal makes the roof of no concern for our lifetime
2) The installation team and their work was impressive - we have no worries about bad storms or high winds
3) With the old asphalt still in place, in the unlikely event of trouble we still have good coverage to prevent water damage to the house.

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Company Response

Hello Paul, thanks a lot for your wonderful review! Blue-grey is a truly majestic colour, it always makes the house look even more beautiful. Thanks again for your review.

Natasha R in Pickering
Natasha R in Pickering
1 review Pickering, ON
4/10

Metal roof

We needed a metal roof due to raccoon issues in our area. A salesperson-estimator came over and gave us a quote, which we agreed to. He sounded like an experienced roofer. He guaranteed that no animals can get under the roof they install. The day when the project was about to begin he called us advising that the price goes up by $2000 because the plywood under the shingles needs to be changed. We knew that the roof was old and we believed him, however, he should have warned us earlier, that there is a chance of an increase in cost. One year later I noticed that squirrels found their way under the roof and my son could hear noises in the attic right above his bedroom. We called the company twice, after second call, the estimator called us back saying that he will come over to have a look. 6+ months after we are still waiting for his visit

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Company Response

Hello Natasha, we received our first service call regarding this issue shortly after this review was posted. Your issue has been forwarded and is currently being examined by our Service Manager. Thank you for bringing this to our attention.

FarmerD in Kingston in Seeley's Bay
FarmerD in Kingston in Seeley's Bay
1 review Seeley'S Bay, ON
4/10

Very disappointing customer service!

Saw their trucks around, so got a quote from them, along with another two companies (something I recommend everyone do), and went with them. Their price, as I recall, was comparable. Simple-ish roofing job on ground floor addition, and top of 2 story farmhouse. happy with their quick work, so gave them another chance on an even simpler porch addition and they've gone silent! A few weeks time passed before they did the initial measure, and a few weeks more before the strapping was mostly (but not entirely done); this we were ok with on the installer's comments that the metal would be along in 2 weeks or so. That was over 2 months ago with a claim that the product is back-ordered with NO eta! Are they even in business anymore?! My rep is no help, doesn't return calls and seems unable to thing in terms of customer satisfaction - Similarly multiple calls to their Ottawa office have gone unanswered. Gave 20% down and trying to get it back. Don't they think I might have more business I can refer their way!?

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Company Response

Hello, I believe there has been a miscommunication, we apologize. Your material will arrive at the site next week, thank you for your patience.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about London Eco-Roof Manufacturing

London Eco-Metal is the leading metal roofing manufacturer and installer based out of London, Ontario. They service all of Ontario and east to Montreal with convenient showrooms located throughout Ontario. With 4 great profiles and a large choice of colours, there is a roof for everyone, at great factory-direct prices. London Eco Roof is your choice for Affordable Metal Roofing .Contact us today to receive a free quote!

CATEGORIES
Roofing
PRODUCTS
Custom made metal roofs at affordable pricing
SERVICES
Across Ontario From Windsor to Ottawa
BRANDS
Eco Metal
STYLES
Four main profiles, Bravo, Bingo, T18, and Eco-Tile(Eco-Panel)
SPECIALITIES
Metal roofing
WEBSITE
http://www.londonecometal.com
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
110
RETURN POLICY
Ask for info
PAYMENT METHOD
Financing TD, Visa, MC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
55 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.