London Eco installed a metal roof and new skylights on our home in the spring of 2015. We had had no issues with the previous roof or skylights; it was just time for an update. In conjunction with other exterior upgrades, the new roof made our house look very attractive and we received many compliments, and we had initially provided a positive review for Eco. Unfortunately, our problems began not long after installation, first when roof vents leaked down into our kitchen ceiling and a very large skylight leaked over a vaulted ceiling in the front living room. Messages for calls for service were often ignored. When we could actually speak with someone, we were always promised resolution within 2 weeks. Finally, the installer returned, claiming a "bad batch of sealant" was used during installation, and he proceeded to walk all over the roof, causing visible full-thickness scratches in the color coating, and causing ladder damage to new eavestroughs. Eco did address the eavestrough damage. The installer claimed he couldn't get a color match in the sealant (dark brown roof), and proceeding to use a tan/orange color sealant. Due to that color mismatch being so visible, we had to touch that up ourselves. Eco finally had a worker repair the interior vaulted ceiling damage. That repair was short-lived and the large skylight leaked once again. Weeks of leaving phone messages finally brought out an Eco repair person, who determined that the skylight had been improperly installed from the start. He provided us with photos of water damage to surrounding wood and reinstalled that skylight. He assured us that the remaining 3 skylights had been properly installed. The ceiling was repaired once again and that appeared on the surface to finally be the fix. Since roof installation, we've been having problems with new vinyl siding buckling in some places where the Eco installer 'jammed' roofing materials up and under the siding. We have lost count of the messages left for Eco's service department to address the siding issues. There were times when they even put our calls through to the voice mail of a service employee who no longer even worked there. Had they addressed the siding issues promptly, the siding could perhaps have been trimmed and reinstalled. Now, more than 3 years later, it will have to be replaced. On several occasions, Eco was provided with the siding manufacturer, color, profile, etc., and had even promised repairs within 2 weeks. These '2 week' promises have become a standing joke for us. So, for over 3 years, we have been trying to have Eco honor their warranty with respect to the roofing job on our home. Yesterday, February 5, 2019, while contemplating putting in additional insulation in the attics of the house and garage, my husband went up into the attics to take a look. We were devastated to see the water damage in these attics that has been going on unbeknownst to us for over 3 years. The stains and appearance of rot and mold (at least from a distance) would suggest ongoing problems, not just a one-off. We promptly called Eco. They requested the photos, which we have supplied. We have not heard from them so far. We have now had to involve our home insurer and their adjuster will be inspecting our home this morning. Given Eco's poor record of customer service to date, we anticipate having to involve a lawyer as well. While this is a very unfortunate situation for us, we encourage all homeowners who have had Eco roof installations to regularly check up in their attics so that hopefully you don't make the same unfortunate discovery.