We waited nearly 10 months for job starting. (from June 2018 to March 2019) Some of the delay was weather related. Team did an excellent job even after that they realized my roof has a third cedar shingle layer which they had to remove too. Major issue with the company the lack of adult communication. They replaced skylights nicely without telling me that my vent-able deck mounted skylight will be replaced with a non-vent-able one which has much bigger opening so I do need an inside renovation to fix it. I provided new skylight but they never removed that one which they provided even that the new one is exact same size and vent-able. I am not happy about this and I eventually will fix it even if I need to rent an airlift to reach that height.
I would still recommend them because when they work they do nice job just make sure you communicate with them and ask the questions otherwise they just go ahead without your consent based on their assumptions. They were really close to my 10 stars rating but this skylight episode soured the whole experience.
- Company Response
Hello Gyula, thank you for your review and thank you for bringing this to our attention. Please contact our head office at 519 451 7663 and ask for Jerry regarding this matter. Also, please note that additional work on your roof completed by any company other than London Eco-Metal may impact your warranty.