London Eco Roof Manufacturing

Roofing
London ON N5W 3C7
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HomeStars  >  Roofing in London  >  London Eco Roof Manufacturing   >  Great Roof, poor customer service.
Richard
Richard
1 review Belmont, ON
6/10

Great Roof, poor customer service.

We had our roof done in March of 2018. We have been very happy with everything from the start of the process to the finish. We were so impressed that we even referred London Eco Metal to our friends in Goderich for there roofing needs, and as a bonus, to take advantage of there referral program. With our friends roof complete in October 2018, I decided to inquire about the $50 referral payment. I was informed that the cheaque was in my file waiting to be signed and mailed. So I wait maybe a month or so and receive nothing via mail, I call the head office (Dorchester) and speak with a lady who informs me that it was mailed out that week and should expect it shortly. I wait two more weeks, and nothing. So I call back and speak to the same lady, at which point I left my phone number and she said she would get back to me by the following day. Well it’s been 10 more days and I have heard absolutely nothing. I’m disappointed at the least that your head office won’t give the common courtesy of a phone call explaing the situation and where abouts of this so called referral cheque. Not even sure it’s a ligetimate program through this company.
Not impressed.

Approximate cost of services:
$13,000.00
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Company Response

Hello Richard, we are happy that you are satisfied with the installation of your roof. We apologize about the issue regarding the check for your participation in the referral program. Please contact Liam at 905 564 7663 or email at ltwomey@londonecometal.com so we may resolve this problem. We would like to know more about this so that it does not reoccur.