A And Y Plumbing, Drain And Waterproofing

Drain Services
Toronto ON M2J1L3
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A And Y Plumbing, Drain And Waterproofing
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88%

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Reviews by rating (past 12 months)

Reviews for A And Y Plumbing, Drain And Waterproofing

Average customer rating:
9.3 10 (55 reviews)

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Jonathan Xu from North York
Jonathan Xu from North York
1 review North York, ON
10/10

Bathroom Renovating

I was staying at my sisters place in Toronto for a few weeks, and I wanted to get her something for her house before I left back to California. I found A & Y's holiday promotion on Facebook for restroom renovations and thought it would be a good idea. Bought a new toilet and a new sink, called them, and immediately got technicians to come in and install everything nicely. I put up brand new wallpaper, and now it looks awesomely new. My sister loved the surprise

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Company Response

Hi Jonathan, it is always a good idea to surprise our family to let them know that we are thinking of them. We are happy to be a part of that. Happy holidays, Alex

ROLAND  BRUNET in Etobicoke
ROLAND BRUNET in Etobicoke
2 reviews Etobicoke, ON
10/10

BLOCKED KITCHEN DRAIN. FAULTY PIPE CONNECTION

I PHONED ALEX. EVERYONE VERY POLITE. THEY SENT SOMEONE. HE WAS COURTEOUS AND EFFICIENT. KNEW WHAT HE WAS DOING AND FIXED THE PROBLEM. I HIGHLY RECOMMEND A AND Y PLUMBING. THANKS TO THEM MY WIFE AND I ARE VERY HAPPY.

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Company Response

Hi Roland, thank you for your review. We are happy you enjoyed our service. Happy holidays, Alex

Debbie from North York
Debbie from North York
1 review North York, ON
10/10

Plumbing

I had Alek's come to my condo various times to fix toilets, faucets and check for leaks in the washrooms and repair these leaks. He has also installed my dishwasher and upgraded the plumbing to the dishwasher. The cost for his the services he provided were reasonable. After working with Alek, I could tell you that his service was worth every penny.

Alek was always on time, he was able to answer all of my questions, give his professional advice and educate me around various plumbing issues. I should also mention that when you call to book your appointment, his assist is polite and professional.

I have used other plumbers in the past who have not been fully reliable. However, Alek has been exceptional. I trust him 100% and he is the only plumber that I will ever use in my homes. I will recommend him to anyone and everyone that has plumbing issues.

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Company Response

Hi Debbie, thank you for being our customer. We really appreciate your kind words. We will always do our best and serve you in the future. Happy holidays, Alex

R from Toronto
R from Toronto
4 reviews Old Toronto, ON
10/10

Connection to sewage ejector and sump pump, reconnect water supply from meter

I found A & Y plumbing on Homestars and passed A & Y's number to my contractor who contacted Alex. Initially We hired Alex to connect only our sewage ejector and sump pump, but we loved the quality and the efficiency of his work so much that we contacted him soon after to reconnect our water supply from the meter. He was very efficient and priced his work fairly. For both jobs we contacted him a day before or even the day of the job and he showed up on time and delivered as promised. Even our designer/general contractor was impressed by his work, in fact she was the one who told us to give these guys an awesome review. I would definitely recommend using A & Y and I'll definitely call them again when I need plumbing work done.

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Company Response

Hi, thank you for your review. It was a pleasure to have you as a customer. We are always ready to try to accommodate the customer's needs. It is always in our policy to aim to perform the job as soon as it is required.
Thank you,
Alex

George H from Palo Alto
George H from Palo Alto
1 review Palo Alto, CA
10/10

Dishwasher pipe work

I just purchased a new dishwasher for my renter in Toronto and I needed a plumber to make the connections. Its hard taking care of your place from the other side of the continent. I always want to make sure that I am hiring reliable contractors for maintenance. My neighbor recommended A and Y Plumbing to me. A and Y Plumbing scheduled a same-day service and my renter tells me everything was done well and quickly. Very happy with the service, than you

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Company Response

Hi George,
We are very happy that our services help out not only customers in Toronto, but also those who are communicating from far away. We help anyone in their plumbing needs, and were more than glad to do the service for your renter. Thank you, Alex

anothergr8tmom, North York
anothergr8tmom, North York
4 reviews North York, ON

First Review

10/10

Install new faucets in old tub

A and Y Plumbing a.k.a. A & Y Plumbing

Every estimate received was $600 and up for the same thing. I had contacted A & Y last year & again this past September 2013 and they said $75 an hour with a $35 service call.

I booked them, they came (Alex is the boss), they worked in my main bathroom w the door closed to help eliminate dust. They cut thru original 1957 tiled tub wall, they installed new faucets, they had to cut thru cement. They managed to work in small space without the need to break my hallway wall on the other side (then I would have to repair). Alex's work was so great that when he put a metal plate on the tub wall, it covered all breakages in the tiles. So I did not have anything to repair.

The total cost was $250 cash. This was just about a four (4) hour job. Alex and Victor are honest, upfront. They did an excellent job, cleaned up. I will recommend them for the rest of my life; that's how good they are. Thank you Alex.

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Company Response

Hi, thank you for your review. The happiness of our customers is what keeps us going. Thank you for going with our company, we will of course assist you in the future.

Alex

Diane  from Toronto
Diane from Toronto
1 review Old Toronto, ON
0/10

leaky pipe

We called A & Y Plumbing to fix a leaky pipe that drains our kitchen sink and after they repaired the leak, it was slow to drain. It drained perfectly fine before. When I called to tell them that our sink was now slow to drain, they said it was not their problem and wanted to charge us more money to fix a problem they caused. I won't use them again.

As a follow up to their response, I want to repeat that their customer service after the job had been completed is less than stellar. I think good customer service afterwards is just as important. The first person I talked to was rude and condescending. Only after I posted a negative review on Homestars, did someone else phone me back and offer to come and "evaluate" the problem free of charge. And I think its really a big coincidence that after I post the a negative review, that they would get a "10" review immediately from someone else.

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Company Response

Hi Diane, we have received your updated feedback. We make it a priority to respond to all customer feedback, positive or negative. In order to maintain a certain degree of professionalism, we need to ensure that any negative customer experience is properly assessed and that we learn from any mistakes that were made. Once again, we were happy to hear that your pipe stopped leaking after our service and that you were able to fix the slow drainage problem without any additional help. However, as we mentioned in both of our conversations, one that you had with Alex, and one that you had with our operations manager shortly after, if we caused any additional problems because of the service, we would return to fix any problems free of charge. This is a policy that we have for all of our services and for all of our clients. The confusion arose when Alex first speculated that the slow drainage problem you experienced after our service was not due to the service, but due to a separate problem. However it was not right for Alex to communicate his speculations with the customer prior to verifying them on site, no matter how accurate they were. For this we apologize and will do our best to avoid this situation in the future.
Thank you,
A and Y Team

Marc from Waterloo
Marc from Waterloo
1 review Waterloo, ON
10/10

House Waterproofing

Many thanks to A and Y Plumbing who completed the waterproofing at my home in early september. The project was completed faster than expected and my basement has been dry ever since.

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Company Response

Hi Marc, it was a pleasure doing the waterproofing for you. Thank you for going with our company. Alex

Marina from Richmond Hill
Marina from Richmond Hill
9 reviews , SK

First Review

10/10

shut-off valves, sinks, faucets and toilet installation

We were lucky to find Alex - a member of A and Y Plumbing team - to do multiple work for us during one year. He installed shut-off valves, sink and faucet in the kitchen as well as a new toilet, pedestal sink and faucet in our newly renovated powder room for a reasonable price. Every time he came in on time and did a great job: fast and good quality. What else could you wish for?!

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Company Response

Hi Marina,
Thank you for your kind words. As I always say, a good job should be quick and never lose any of its quality!
We look forward to helping you out in the future.
Alex

Ben Yim in North York
Ben Yim in North York
3 reviews North York, ON
10/10

Basement Waterproofing

Without a hesitation A and Y Plumbing is the best plumbing company that I have every dealt with. I have used them on more than one occasion and they have consistently provided excellent, high quality work at very competitive prices. Their knowledge is superb and they even assessed a job I had done by another plumber (before discovering them) noting the short-cuts that were taken by the other plumbing company, which I am still upset about, since they were recommended to me by Direct Energy. Our home was affected by flooding rain on July 8th, 2013 along with many Toronto homes. Our basement was flooded and I was concerned about the extent of plumbing repairs that needed to be done to prevent future flooding. I thought the whole exterior wall needed to be re-sealed and the weeping tiles needed to be re-installed. Andrey from A and Y Plumbing assessed the basement water damage and even performed a simple test (that I witnessed) to determine what needed to be fixed before providing the quote. Andrey asked questions to help direct his assessment of the issue. He assured me that if I decided to make repairs only the window well and the surrounding area needed to be repaired, explaining in detail how the damages had occurred. It is refreshing to meet honest plumbers who sincerely care for their customers. Pictures speak volumes about the great job that was performed by A and Y Plumbing. I just wish I had taken before pictures to show how much work was done. A and Y Plumbing definitely went the extra mile, even involving another company to confirm that the gas line was not as concern for the job. Andrey even assured me that if the area begins to sink over time to simply call A and Y Plumbing and they will add more gravel; evidence that they care for their customers even after the job is done. I highly recommend A and Y Plumbing for your plumbing needs and I will definitely contact them for ALL my future plumbing repair needs. If I were possible I would get them a rating of 11 out of 10.

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Company Response

Hi Ben, thank you very much for this review. We truly care about our customers satisfaction. To us, our company is not just an ordinary job, but a way of making our customers happy. We will always be there to assist you, since we know that a comfortable home is one worth living in.
Sincerely, Alex

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A And Y Plumbing, Drain And Waterproofing

Plumbing, Drain and Waterproofing Professionals

*Residential and commercial plumbing repairs replacements
and installations
*Cleaning, maintenance, and repair of drainage systems

-CCTV camera inspections
-Removing roots from drain pipes
-Drain power flushing

*Internal and external waterproofing
*Window wells - repairs and installations
*Weeping tile systems repairs and installations
*Sump pump repairs and installations

~Basement underpinning
~Basement lowering
~Basement walk out and entrance
~Bench footing

We are fully licensed and insured with WSIB coverage.
We are also an accredited company under the Better Business Bureau (BBB).

* Same day appointments
* 100% satisfaction guarantee policy
* We have a plumber on call at all times
* Emergency calls within 1 to 1.5 hours
* Free consultation and estimates
* Competitive and negotiable prices

Call us at: 416-835-7986
Or visit: http://www.AYplumbing.ca
Email: mail@AYPlumbing.ca

CATEGORIES
Drain Services, Plumbing, and Waterproofing
SERVICES
plumbing & contracting: services, waterproofing/drain
WEBSITE
http://www.ayplumbing.ca
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
5
RETURN POLICY
Warrenty offered for most services and projects
PAYMENT METHOD
cash, check, credit card
LICENSES
Master Plumber License, Toronto Municipal License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.