My experience was the complete opposite of the previous negative review. It’s true that when you call, they will take your information and have a specific team member contact you. I worked with Richard who opened a file for me right away over the phone and he was on my roof within an hour. He didn’t talk about other companies at all. He just talked about getting my roof fixed. And since I’m a first-time home owner, he took the time to explain the problems he saw and different ways of approaching a solution as part of the inspection.
Unfortunately, because of on-going rain, they couldn’t fix the roof on that same day. But Richard CAME BACK to the house and taped up the problem areas just to help tide me over until the weather starts to cooperate and they can get back to work. Again, these two visits all happened within an hour. I’m really happy with the experience I’ve had with this company thus far. Super responsive, professional, and helpful.