Our 4 year old tankless hot water boiler was showing signs of a leak, which was confirmed by the plumber on arrival. $79 call out fee seemed reasonable. Flat rate charges for repairs. Ours didn't exactly fit the schedule for work being required, so he had to "pick the most appropriate" off the list. No parts required, just removing the pipe, cleaning the parts, resealing and replacing. $577 total with tax. Took less than 2 hours of work. I went with this company because I've met the owner personally in an unrelated situation and felt I could trust his employees to do a proper job. The technician/plumber was super helpful and friendly and the job seems to have been done well. The price stings though, and I can't help but feel that nearly $300/hr is a little too steep. I would hesitate to call on this company again, especially for a small job (though I wasn't sure it would be small at the time!).