We replaced about half of our windows 2 years ago, and decided it was time to do the rest. We contacted our original window installer and was surprised by the quoted price (much higher than we expected), so decided to get some competitive quotes.
Richard came out for a consultation and provided a detailed quote very quickly. His price was far more reasonable than our 'baseline' quote from our last installer, and was right in line with another competitive quote. We chose Burlington based on Richard's service during the quote phase and their ability and willingness to replace old brick sills with new concrete sills as part of the job. Richard requested a very resonable deposit when we decided to sign the contract.
Fast forward to installation. Total installation tool about 2.5 days, with Mike being the primary installer. Very professional and friendly. He even took the time to give our dog some attention during the work. His finish trim work was exceptional - far better than our previous window installer, and the windows look great! And his cleanup when the job was done was superb.
Sills haven't been done yet due to weather. Richard offered a very fair and generous payment 'holdback' pending the sill work when the weather warms up. I'm sure that will go as well as the window installation, and have no worries.
Richard's communication has been top-notch with fast and courteous responses to both phone and e-mail inquiries. It really seems like customer service it a priotity for him.
Having now dealt with Richard and Mike, I wish we had found Burlington Windows when we did the other window replacements in 2009. Would gladly recommend to anyone looking for windows in the Halton area.