Advanpro Furnace & Duct Cleaning Ltd.

The furnace at my rental property stopped working and we needed someone to come in and repair it quickly so our tenants weren't left without heat. I called a large furnace company first; the earliest they could come out was in 5 days(!). Then I called a second one; the earliest they could come out was the middle of next week! After seeing Advanpro's incredibly high rating on HomeStars (and 270 reviews - wow!) I called them and spoke to Michelle who assured she could have a technician out that same day.

Orrin, the service technician called me shortly after to set up an appointment time, and promised to call and update that time if it changed. He ended up being half an hour ahead of schedule and called to make sure that was okay. He called again once he had diagnosed the problem and let me know the costs, then quickly repaired the problem and emailed me an invoice first thing the next day.

Three hours from my initial phone call my furnace had been repaired and I experienced first class customer service from start to finish. I would highly recommend Advanpro to anyone after this incredibly positive experience.

Thank you to Michelle and Orrin for making it so very easy for me to resolve my furnace problem!