The Gentlemen Pro's

Formerly The Gentlemen Plumbers
Calgary AB
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HomeStars  >  Electricians in Calgary  >  The Gentlemen Pro's  >  Be wary of their diagnosis
Private User
Private User
Private User reviews Calgary, AB

Be wary of their diagnosis

Giving a one star rating as zero is not an option. Don't waste your money.

Called for a hot water tank coming up with a thermopile issue. After farting around for a couple hours the technician said to get any parts for it would take 8-12 weeks. That it wasn't worth fixing as the minimum repair was $500. Then proceeded to try and sell me on a $2000-$3000 water tank with either a 5 year or 10 year warranty, and that is was apples to apples the best system out there and worth every penny. Told them I needed a second opinion so they charged me $69 onsite fee and $100 diagnostic (when they didn't identify the actual issue other then my tank was a bad brand).

Called another plumber, came out, soldered a piece back on and replaced the thermopile TCO wire that Gentlemen plumbers had taken with them. Water tank is working, he also noted that the current tank actually has a 10 year parts warranty and ordered the new part for me.

Additionally I wanted them to fix a leaking faucet. Gentlemen plumber said he had never seen a cartridge like that and that this was not a brand of faucet he'd ever seen and that we should replace the while faucet. Turns out it was American Standard and the part is $27.

Really disappointed and feel like I got an overpriced salesmen instead of a plumber.

Approximate cost of services:
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Company Response

Private User, I am very sorry to hear that your visit did not go as expected. I cannot locate any information from when we were out to you. I would certainly like to speak with you and go over the entire situation, if you would give me the opportunity. I can be reached at 403-204-8019 my name is Maria. Thank you kindly