The Gentlemen Pros Plumbing, Heating & Electrical

Formerly The Gentlemen Plumbers
Plumbing
AB
Write a Review
Write a Review


HomeStars
Plumbing
The Gentlemen Pros Plumbing, Heating & Electrical
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

93%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for The Gentlemen Pros Plumbing, Heating & Electrical

Average customer rating:
9.4 10 (1172 reviews)

Sort by

mark_b
mark_b
1 review Edmonton, AB
10/10

Plumbing service

Both my wife and I were really impressed with the level of service and professionalism we received from Gentlemen Plumbers. From the moment we contacted them to the moment Dylan completed the work, the service was first class. They are a little on the pricey side but Dylan worked hard to give us options. Dylan completed 3 separate plumbing repairs all completed on time with no extra costs, he really went the extra mile! Thanks Dylan.

Approximate cost of services:
$1,000.00
Was this review helpful?
Company Response

Thank you for the great review, Mark_b! We're very happy that you're satisfied with Dylan's performance. We'll be sure to let him know (we're positive it will make his day). Let us know if there's anything else we can help you with. =)

Autumn
Autumn
1 review Edmonton, AB
10/10

Hot water tank

Ali came out to see why my hot water wasn't working and not only cleaned the snow out of the intake valve but, more importantly, didn't laugh hysterically at my amateur oversight. He even gave me a bit of a home inspection to make sure I wasn't destroying my house with my ignorance. What a guy! Definitely a great experience and am switching my business over to you all.

Approximate cost of services:
$160.00
Was this review helpful?
Company Response

Don't be so hard on yourself, Autumn! When it comes to Hot Water Tanks, we're the pros. The last thing that anyone wants is for their hot water to run cold, especially with this Polar Vortex happening! Thank you for inviting us over, and for the great review. Should you have any more trouble, give us a call. =)

sara in Calgary
sara in Calgary
1 review Calgary, AB
8/10

Frustrated after the fact (update - kindly resolved by the company!)

We had a clogged main line in April. A young guy came out to auger the main line. We paid extra for a scope as well, as I wanted to see the condition of the pipes.

All was going fine and the scope showed some tree roots as the likely blockage. The kid augered through them, then tried to use the scope again. It didn't work. He still charged us full price for the scope (I think an extra $200 or so) in spite of me requesting a discount at least since we didn't get to check the condition of the pipes beyond the blockage. He refused.

I should have called to complain, but I was tired of dealing with it and just moved on.

8 months later, we had another backup, and 9 months later, yet another. I have no idea what the problem is and am beyond frustrated that although I paid to check the condition of the pipes, I will now have to do this all over again, on top of whatever the cost of the actual fix will be.

I think the young guy just was inexperienced, but I'm sure paying for it now. I'm really upset and will certainly not go back to these guys. I'm sure many are good, but the guy I got was not.

They charge way too much to pay for the same work twice.

Update: Less than 24 hours after posting this, Gentleman Plumbers called to follow up and offered to come re-do the scope work. They didn't ask me to change my review (or even hint at it), but I appreciate the follow up very much and wanted to reflect that they were kind enough to do this, even this far after the original service. So... definitely changing my review!

Approximate cost of services:
$900.00
Was this review helpful?
Company Response

Hi Sara, thank you so much for reaching out to us. This sounds very unusual and we apologize for the experience. We are currently investigating the matter to find out what went wrong. We have shared your concerns with the owner as well as that technician's supervisor. We have also spoken with our Care Manager (John), who will be reaching out to you shortly.

j.aaron1
j.aaron1
1 review Calgary, AB
10/10

Frozen water pipe

Frozen water pipe ,he defrosted with heater. Made several trips under my mobile home! Very helpful!

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Frozen pipes are all too common with this deep freeze that we've been having. Thank you, j.aaron1, for inviting us over to help thaw out your pipe! Here's hoping that an early Spring is in the cards.

SarahG
SarahG
1 review Calgary, AB
10/10

Sewer backup, Plumbing leak, water tank flush

I am very happy with the service I received from Dan R. at The Gentleman Plumbers. He was very professional and informative and made sure I knew exactly what was going on throughout the process. He was thorough in his work and in his inspection and managed to show and explain things to me in a clear and interesting way. I feel empowered, educated, and confident about the work done in my house and will definitely be using him again for any future plumbing needs.

Approximate cost of services:
$1,850.00
Was this review helpful?
Company Response

"Empowered, educated and confident" are all great things to be and we're so flattered to be a part of the process. Thank you very much for your great review, SarahG. Sewer backups are typically not very fun but thanks to Dan, and his tips, you should be able to avoid another one in the future. If it does rear its ugly head, give The Gentlemen Plumbers a call! =)

Sandra
Sandra
1 review Calgary, AB
10/10

Extremely plugged toilet

service was timely, technician arrived with the right equipment and was very effective. I have had no trouble with the offending item since.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

That's great, Sandra! We're always happy to hear from a happy customer. Toilet's can be problematic at times, but with a few simple habits, you can ensure that your pipes remain clear and clog-free. Thanks for the review!

danslaght
danslaght
1 review Edmonton, AB
10/10

Furnace repair

Solved funny noises immediately and went and got parts right away and fixed the problem. Really knew his trade very well.

Approximate cost of services:
$1,300.00
Was this review helpful?
Company Response

If anyone appreciates a working furnace, it's us, especially during the winter (I'm sure you can agree). Thank you very much for calling us out, and for taking the time to leave a review on how we did. Here's to a nice cozy Winter, enjoyed from the inside of your home, of course.

adamroth67
adamroth67
1 review Red Deer, AB
10/10

Exchanger pipe leak fix

Friendly, clean and upfront about all their work. Techs took the time to answer all my questions.

Approximate cost of services:
$700.00
Was this review helpful?
Company Response

Hi adamroth67, thank you very much for your review! We truly appreciate when our clients approach us with questions. We love all aspects of plumbing, especially talking about it! You shouldn't have any more trouble with your leaky pipe. If anything pops up, give us a call.

Brandie B.
Brandie B.
1 review Calgary, AB
10/10

Installed new furnace

These men are great to have around! They work hard, very polite and just overall do a fantastic job. We’ve used them for other repairs as well, and they are definitely our go to when we need something done! Highly recommend The Gentlemen Plumbers.

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Thank you so much, Brandie B.. You can always count on us whenever your plumbing acts up. Should you need anything in the future, give us a call! =)

darrenderbyshire
darrenderbyshire
1 review Calgary, AB
10/10

PVC piping leak at the cleanout that had wrecked some drywall and carpet.

Sean C showed up from action auger and was very polite and informative right off the start. He spent time to go over with me how they charged for the job before coming in to the house.

Once showing him the leak he was very quick to quote the job and go over in fine detail what needed to be done. After agreeing to the quote he got right to work and explained to me what he was doing the whole time. Sean taught me a lot throughout the job and also during his home inspection that they do free of charge.

Sean was very polite to my wife and kids and also the dog. Customer service is something I always like to see and his knowledge and personality was some of the best I have seen.

Thank you for everything Sean.

Approximate cost of services:
$800.00
Was this review helpful?
Company Response

Thanks for the great review, darrenderbyshire! We love it when homeowners are curious about our process and we welcome questions while we work. It makes the job more fun when we get the opportunity to teach people as well. We'll be sure to let Sean know how happy you are with his service (we're sure it will make his day!). Oh, and say hi to the Family for us. =)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Gentlemen Pros Plumbing, Heating & Electrical

With professional, dedicated plumbing service to all major cities and surrounding areas in Alberta, and with some of the best plumbers in the industry, The Gentlemen Plumbers work hard to exceed your expectations and deliver quality. If you need a plumber, call us today for plumbing or heating issues, leaky sinks and faucets, clogged drains, toilet, bathtub and shower repairs, furnace cleaning and repairs, hot water tanks and tankless hot water heaters, furnace installation and maintenance, trenchless pipe repair, camera sewer inspection, and more! We have local branches in Calgary, Edmonton, Red Deer, Lethbridge, and Medicine Hat, with extended service all over Southern Alberta, including Camrose, Sherwood Park, St. Albert, Airdrie, High River, Crossfield, Carstairs, Olds, Innisfail, Wetaskiwin, Leduc, Lacombe, Okotoks, Nanton, Taber, Cardston, Didsbury, Brooks, Crowsnest Pass, Cochrane, Strathmore, Sundre, Three Hills, Ponoka, Fort Macleod, Pincher Creek, Bowden, Fort Saskatchewan, Chestermere, Sylvan Lake, Spruce Grove, and Stony Plain.

CATEGORIES
Plumbing, Electricians, and Heating & Air Conditioning
SERVICES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
SPECIALITIES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
WEBSITE
https://www.thegentlemenpros.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Visa, MasterCard, Discover, Direct Debit, Cash, Cheque
MEMBERSHIPS
Diamond Club, Platinum Club
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year, 5 Year, 10 Year, Lifetime
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.