I called this company because of the positive reviews on Homestars. I am glad to be able to provide my own very positive review in the hopes others will know this is a great company to deal with
My garage door would not open all the way without me pushing it when it was very cold outside. This had gone on for over a year. One morning I pushed too hard and it would not work at all. I called the afternoon of Dec. 29, not really thinking I would get a real person during the holidays, but a real person answered!
I explained the situation and said that I had already checked to see if the chain had come off which it hadn't. I really appreciated that the person I spoke with (sorry I am not good with names) took the time to listen and that he asked questions. He gave me the best and worse case scenarios and was clear about what the technician would be checking for.
The technician came the next day, right on time. I wish I could remember his name because he was wonderful. Even though I said that he was welcome to leave his shoes on for the five steps it would take to go from my front door to the garage door, he said he preferred to take them off as that was just how he liked to do things. I thought this was a sign of his positive regard for his customers :)
After his thorough assessment of the door and opener he said that he could do a quick fix which might last a month or two, or do the job right and replace the entire unit. I thought it was nice that he provided me the options and explained things in a way I could understand.
I decided to have the unit replaced. He was very thorough with the installation and clean up. He also took the time to make sure that I knew how to operate the controls and understood everything I needed to know to be comfortable working it. I am very glad I called this company and would highly recommend them!