Worst service on front door and lockset
Purchased a multipoint lockset with a new front door. The door was not installed properly and they refused to send someone to fix it. The lock broke and after 6 months and calling them and harrassing them, they finally sent a part. It was the wrong part. Spoke with Christine the manager and very uncooperative and does seem to care that we can lock our front door. Left 25 messages for the owner over the last 6 months and never returned one call. This has to be the worst company to deal with. Once they get your money, they don't care about service or warranty. I would never recommend this company. I'm surprised they are still in business...
- Approximate cost of services:
- $3,000.00
- Company Response
Our company sold a door to an independent contractor in November 2013. The homeowner had hired this contractor for their installation without any recommendations from our company or its’ representatives. The multipoint issue they are having is a result of faulty installation and not a manufacturing problem, therefore the independent contractor would be responsible for repairing. The homeowner did contact us in January 2018 requesting a replacement part on the multipoint lock that they had removed. Pictures were sent to our office for clarification and the replacement part was provided and shipped at no charge. The homeowner again contacted us in March 2018, stating that they can get no resolution from their contractor and are still experiencing difficulties with the multipoint. It was explained that we could send a serviceman on-site and cover all charges related to the multipoint (any parts, etc.), however labour charges would be applicable. The homeowner advised us they did not wish to proceed with the service call.