Project took around 6 weeks to complete...and not everything was finished by the time we parted ways. Original quote was 1 week.
Time management was not a strong quality. Workmanship was on par with industry standard. Full work days at the house were far from a regular occurrence.
Some baseboards were not nailed, as he rushed to finish up this job and move on to the next.
As noted in pictures, a particularly good job was done in the powder room. Flashes of brilliance were few and far between, however. I wouldn't feel overly confident recommending Mike to a friend.
- Approximate cost of services:
- $9,000.00
- Company Response
The project did take longer than expected. This was due to minor defects in the product that I noticed during my inspection of the wood during installation. I had given a rough estimate of a 1 week time line based on just doing the main floor. We ended up doing the whole house instead. The project did still take a while. I was doing my best to deal with the manufacture to get the defective product exchanged. When brining new product into the house, it must acclimatize which again slowed the process down. Taking this long to complete a project is not normal practice for us, as you can see from previous customer reviews. The installation was done exceptionally well. Jason and his wife praised the install skills on a daily basis and even compared it to his parent’s floors saying my method and outcome was far superior. I don’t remember leaving any lose pieces of trim, but it is possible, as mistakes do happen, however I am more than willing to fix anything that might have been over looked. At the end of the job, we did a walk through the whole house prior to the final payment being made, and Jason was satisfied with the job. Not only did I give him a discount at the end of the job because I felt bad for the delay, I also spent around $500 to get extra wood for the job when I was having issues with the manufacturer getting wood exchanged. I did NOT pass this expense onto Jason.
I would have to say, during the whole project, I understood the frustration with the delays, but it was out of my control when waiting on a supplier to determine the product defective and replace the wood. At no time during the installation were there any negative conversations with regards to the installation of the wood.