Home Air Care duct cleaning-No Longer In Business

I bought a deal from Buytopia. The guy who answers the phone is definitely not organized because it took multiple phone calls and conversations to straighten out our appointment. Once the technicians arrived, they refused to clean our dryer duct stating it was too high (isn't that what ladders are for??) and charged us for 4 return air ducts cleaning without us asking them to do them!! Would never purchase a deal from again!