Hired them to replace a bathroom tub faucet. Gave us a written quote but when the work was done we were told it would cost $125 extra. Could not clearly explain this extra cost. Became very hostile and defensive when asked why it cost extra. Called a few days later to lodge a customer complaint. The owner claimed the extra cost was for extra labour and promised to send a detailed invoice breaking down the extra cost. Never heard from them again. The work they did was good but I would never use them again.