Had a crack that was letting water into my finished basement. Got several quotes from three different companies. One company didn’t even come in and gave me quote over the phone while the other was going to do a concrete patch up for 5 times the price of DryShield. The exterior crack repair was completed in 1 day and the crew cleaned up beautifully. The interior crack injection was finished in 3 hours on different day.
Brian, Keith and Jake have done a great job to answer all my questions and ensured that the job was done properly. Keith was answering and booking appointments for me even while he was on vacation and out of town! Jake even came out to add extra caulking to the waterproof membrane. Some of it started to come loose 3 weeks later - Jake was quick to respond and fix it (I posted a pictures before it was repaired).
Brian, who did the crack injection, was on time, answered all my questions and ensured that my floors weren’t damaged (the crack injection fluid can make quite the mess). He was very friendly.
The only thing holding this company back from a perfect 10/10 is the fact that you can see 1” of the waterproof membrane above the grade of the soil. It’s on the same side of my patio and interlocking which was unlucky for me. SO IF YOU ARE GETTING EXTERIOR WATERPROOFING BY DryShield BE AWARE THAT YOU WILL SEE IT. I’ve posted pictures so that you can see what I mean. It would’ve been better if the top of the membrane was at the same level as the top of the soil so that when I returned the interlocking, the waterproofing membrane would have been hidden. When I asked Jake (the project manager) he said that it needs to be installed that way for the 25 year warranty to be valid. So keep that in mind if you want them to install the membrane at the same grade as the soil.
Overall, the staff at DryShield are friendly, caring, and will get back to you to answer questions or resolve any issues you have within a day or two. Yes, it’s unfortunate that you’ll see the membrane but it’s better than a wet basement!
- Company Response
Thank you so much for the great review and the recommendation! Our team at Dryshield really appreciates the business!