Muti Kitchen & Bath

Kitchen & Bathroom - Cabinets & Design
Toronto ON M6B 1W6
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72%

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Reviews for Muti Kitchen & Bath

Average customer rating:
7.3 10 (80 reviews)

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Glenda  from Burlington
Glenda from Burlington
1 review Burlington, ON
10/10

Kitchen

LOVE LOVE LOVE MY NEW KITCHEN!! Thank you Muti Kitchen and Bath for a job well done. From start to finish attention to detail & guidance throughout the job was second to none. Muti's in- house design team were excellent to work with & I would not hesitate in recommending them. Looking forward to seeing our custom closet when it's complete!

Approximate cost of services:
$33,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Anonymous from Toronto
Anonymous from Toronto
5 reviews Toronto, ON
2/10

Bathroom vanities

I was unaware the bathroom vanities were ordered from China. The expected delivery date was 3 months from the time of my order which was ok based on the timeline of our order. Our ordered products did not arrive until 4.5 months after the order date which was beyond our deadline. At that time we learned that two of the items we ordered were discontinued. It would have been helpful to know something is discontinued when you order it and not when you expect to have it delivered. In addition, the plumbing pieces on the vanities are very poor quality. You could bend the pipes with your own hands. We had various issues with the plumbing pieces and had to incur additional costs to ensure no future problems would occur. When I contacted the owner, he did not care and said he doesn't make much money on the vanities so it was up to us to fix the problems. Although you may save a bit of money on the vanities, it is not worth the waiting of the product to be shipped from overseas only to have problems with it upon installation. There are plenty of Canadian made affordable options. I would not recommend this company, as they simply do not care to provide good customer service to ensure their clients return again or recommend to others.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

I am deeply sorry this customer has not had a positive experience with Muti. We pride ourselves in delivering value and customer service. Our vanities are assemble in China, however the hardware used is made in Austria. The hardware brand we use is BLUM, which is recognized as the best in the world. The delay was unfortunate and unusual in this case. 90 percent of our vanities are available within one week of ordering. This particular model was oversold and additional delays were incurred due to striking port authorities in Vancouver. With respect to discontinued models there must have been a misunderstanding because if an items is discontinued we would not have accepted the order. As well we never ask for any deposit or payment from the customer until the product is ready for delivery. With respect to the plumbing issue we have sold 1000"s of vanities over the years and we have never had any complaints from experienced plumbers'. All specs are on our website and we recommend all customers review those specs with their plumber prior to installation. Sincerely Muti Kitchen and Bath Inc

Branka  from Toronto
Branka from Toronto
1 review Toronto, ON
10/10

Total kitchen renovation

Sheila Baker is an absolute dream of a designer. Professional and talented in every way. I did a total “open concept” renovation where the kitchen is visible from everywhere in my loft. Muti’s product is certainly the “jewel” of the entire project. Thank you Sheila and team for everything.

Approximate cost of services:
$20,000.00
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Dino from Oakville
Dino from Oakville
1 review Oakville, ON
2/10

Bath Renovation

We purchased 2 Vanities from Muti for 2 seperate bathroom Reno's. The first Vanity was installed without issue, however, the 2nd Vanity had an obvious defect. After speaking with Muti and sending in pictures, they agreed to replace the countertop and sink basin.

Roughly a week later the replacement was shipped to the Oakville showroom and I was able to arrange to get my trades back to complete the job within a couple of days.

In the second attempt to install the replacement countertop and basin, my trades ran into another defect. Again after speaking with Muti they offered to have a 2nd replacement shipped to their Oakville showroom. At this point, I was expecting something more and couldn't believe they didn't offer to compensate me for all this. After sending an email expressing my disappointment, Muti responded by offering their apology and a $50 in store credit!!...The stress and inconvenience of having to put my project on hold for almost 2 more weeks, having to drive back and forth from Muti to pick up and return 2 separate replacements and having to pay trades for their time to come out and essentially do nothing other than identify defects and to be insulted with a $50 in store credit was probably the worst part of all this. For those that are considering Muti as an option I hope that my experience is an uncommon one.

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Company Response

Hi Dino, your experience with our vanities was quite unusual and uncommon. Our product defect rate is under 1%. I am not sure what was expected as compensation? We offered a $50 in store credit as a gesture of acknowledgement for your frustrations. By no means would we imply that your time is worth only $50. If you don't think we treated you fairly please let me know what you think we can do. Please do consider when one is called back for a recall for a defective part on their Mercedes Benz, I don't think they are given any in store credit for time lost in bring back their car, only maybe a cup of coffee. Sincerely Muti Kitchen and Bath Inc

Marina  from Toronto
Marina from Toronto
1 review Toronto, ON
10/10

Kitchen Renovation

2 years ago we attended the Toronto design show and fell in love with the Kitchen design from Muti. For 6 months we visited a number of different Kitchen makers and designers, but we couldn't forget the sleek, modern design of Muti. We visited there showroom in Woodbridge, and worked with Justin to create the kitchen of our dreams at a surprisingly reasonable price. He helped us with color scheme, design, and worked together with our appliance store to ensure the perfect fit for all the appliances. He went so far as to provide us with Servo automated door latches, to ensure our glass upper cabinets opened and closed seamlessly, without handles. When the time came for installation, we were equally impressed with their efficiency and precision skills to ensure all cabinets, drawers, and the island fit straight.. The end result is perfection at its best. Our friends are in awe when they see our kitchen. I would definitely work with Justin again, and recommend Muti to everyone looking to create a unique, modern, and elegant kitchen.

Approximate cost of services:
$20,000.00
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Bente Jensen from Belleair Beach
Bente Jensen from Belleair Beach
1 review Bayfield, ON
10/10

Kitchen

Muti Kitchen and Bath is a company I will, and have, recommended over and over again. The kitchen in our new summer home is simply elegant! Apart from the superb craftsmanship, the service Muti provides is prime. I worked with Sheila over the phone and via the internet on the design and she understood my style completely. On installation, the Muti crew were fast, efficient, polite, and cleaned the site upon completion. Muti is a company I've worked with twice now and the level of service and quality of their product rates them top of my list for kitchens and baths. Congratulations on another terrific job!

Approximate cost of services:
$25,000.00
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cindy from Toronto
cindy from Toronto
1 review York, ON
9/10

kitchen

We had such a positive experience with Muti Kitchens. We absolutely love the Miton Brand that we selected. The quality appears top notch for a reasonable price. The delivery was prompt and the service and installation was very attentive. Justin our designer was very knowledgeable, he believed in his product and had a great esthetic eye. Goran the manager was extremely talented as well in his design contributions
Overall very happy- everything looks fantastic- sleek and modern! perfect!

Approximate cost of services:
$22,000.00
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Ava Brodsky from Markham
Ava Brodsky from Markham
1 review Thornhill, ON
10/10

Kitchen renovation

I love the product, and my designer, Sheila. My kitchen was totally transformed, and the result totally exceeded my high expectations. Everyone's jaw drops when they see it! I would highly recommend Muti.

Approximate cost of services:
$24,000.00
1 of 1 people found this review helpful.
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Alessia from Newmarket
Alessia from Newmarket
1 review Newmarket, ON
10/10

Renovation

I saw Muti's display at the design show and fell I love with their products immediately. I visited their showroom in Woodbridge, and was pleased to see that their prices are very reasonable. I bought two vanities for my own home, and ended up working with one of their kitchen designers to develop my dream kitchen. I went with their Italian modern style production line, which ended up taking around 11 weeks. My designer, Sheila, was extremely patient and helpful throughout the design phase. I would definitely recommend Muti to family and friends.

Approximate cost of services:
$30,000.00
1 of 1 people found this review helpful.
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Marian
Marian
6 reviews Thornhill, ON
10/10

Kitchen project, dining and living furniture

We have renovated our entire main floor: kitchen, living room and dining room. It was a complex project and our contractor recommended Muti as the supplier for the kitchen furniture.
We have visited their showroom and we have met Justin who is a very talented designer who understood very quickly our style, taste and budget. He guided us through the process which to be honest is very difficult for somebody who never did this before...
Justin is a very professional designer and sales person, and it was wonderful to work with him. He gave us very good advice and ideas and we are extremely happy with the outcome.
Price was reasonable for the entire project and Italian quality.
We would recommend this company for the quality of products and services. Thank you Justin!
Carmen

Approximate cost of services:
$27,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Muti Kitchen & Bath

Muti Kitchen & Bath is a family-owned and operated business based in Toronto and Oakville, Canada. MUTI thrives themselves on excellent customer service, leading and cutting edge design, and affordable luxury products.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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