- Approximate cost of services:
- $33,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
I am deeply sorry this customer has not had a positive experience with Muti. We pride ourselves in delivering value and customer service. Our vanities are assemble in China, however the hardware used is made in Austria. The hardware brand we use is BLUM, which is recognized as the best in the world. The delay was unfortunate and unusual in this case. 90 percent of our vanities are available within one week of ordering. This particular model was oversold and additional delays were incurred due to striking port authorities in Vancouver. With respect to discontinued models there must have been a misunderstanding because if an items is discontinued we would not have accepted the order. As well we never ask for any deposit or payment from the customer until the product is ready for delivery. With respect to the plumbing issue we have sold 1000"s of vanities over the years and we have never had any complaints from experienced plumbers'. All specs are on our website and we recommend all customers review those specs with their plumber prior to installation. Sincerely Muti Kitchen and Bath Inc
Hi Dino, your experience with our vanities was quite unusual and uncommon. Our product defect rate is under 1%. I am not sure what was expected as compensation? We offered a $50 in store credit as a gesture of acknowledgement for your frustrations. By no means would we imply that your time is worth only $50. If you don't think we treated you fairly please let me know what you think we can do. Please do consider when one is called back for a recall for a defective part on their Mercedes Benz, I don't think they are given any in store credit for time lost in bring back their car, only maybe a cup of coffee. Sincerely Muti Kitchen and Bath Inc
Kitchen project, dining and living furniture