Federal Elevator Inc.

Elevators, Lifts & Ramps Installation & Service
Mississauga ON L5S 2A1
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70%

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Reviews for Federal Elevator Inc.

Average customer rating:
7.4 10 (24 reviews)

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Private User
Private User
1 review North York, ON
0/10

Worst elevator company to work with

I ordered a residential elevator to Federal elevator a year ago, while we were in the process of ordering they were responsive however after I signed the contract paid the deposit they hided behind emails. the sale person never returned any call. the engineering department send documents that were not matched with their catalogue which caused a lot of delay in the construction process, they never visited the job site to help us to correct any road block in the elevator construction ( actually the were asking for paid visit). they delivered all orders in wrong color and still I'm trying to get that corrected. their technician stop working as soon as they face a challenge or a road blocker. the engineering and sale department do not answer any phone call ( I imagine the service department is the same). Still after a year I do not have a working elevator.
stay away from this company at all cost.

Approximate cost of services:
$30,000.00
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Company Response

Hi Reza,
We prefer email as communication is captured, stored and time-stamped. As a result, we were able to go back and read the documentation to help us respond to your review. We have been responsive to your needs and visited the site multiple times to help you to bring your hoistway and machine room to the acceptable point where we can install the elevator. If the conditions when we arrive on-site are not as we have consistently communicated, the technician cannot move forward and will leave the site and can only return when the work has been completed.
We are elevator professionals, not construction specialists so we can only provide information on the elevator. If road-blocks are faced due to construction, we guide as best possible but cannot always help as construction and structural is not our expertise. The construction of the hoistway is the responsibly of the homeowner, this is clear from the beginning of our interactions.
The coloured items you purchased had to be retreated as the colour was imperfect. As we mentioned to you in emails, we installed temporary ones, and the pieces are now ready to be installed during your turnover appointment.
We have installed thousands of elevators in our 35-year history. In our professional experience and history, some can be installed in 3 months; some take longer depending on the issues the client faces during construction. We look forward to finalizing your elevator for you.
Regards,
Federal Elevator

Mark in St. Catharines
Mark in St. Catharines
1 review St. Catharines, ON
2/10

Home owners Mark & Beverly

Poor quality installation, very difficult talking to anyone, they never answer the phone but hid behind voice mail.
Ask for a service call and they send the technician to the wrong city. Takes more than a week to get service. Should have never done business with this company!

Approximate cost of services:
$37,000.00
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Company Response

Hi Mark,

Appreciate you taking the time to review us. Wanted to address your comments towards our company.

As the location of the Machine Room was changed from what was signed off on and the builder had left the site, the installation was not ideal from our side. We are not responsible for construction of the Machine Room and we installed to the best of our abilities even though they differed from what was confirmed was going to happen on-site. We always advise, as indicated on our drawings, that sleeves be provided between the machine room and hoistway to run our equipment. We have provided you with a solution to cleaning up the current wiring and are awaiting your reply.

Emails are a good way to capture everything for both parties. There is a team behind the emails, and we have been responsive, and you have communicated with a few of our colleagues.

We can understand your frustration with us sending the tech to a different city and were able to accommodate the next day to lessen the inconvenience.

We look forward to hearing back from your offline about how you would like to proceed.

Private User
Private User
Private User reviews Toronto, ON
10/10

Home Elevator

Thanks for your help on our recent Federal Elevator project. Your installation and finishing crews were amazing! I was impressed by how clean the kept the area while they were working. Were looking forward to finalizing the inside of the elevator so we can have your photographer take some pictures.

Approximate cost of services:
$22,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review. Your design looks great and office will be in touch to take some photos when the unit is finalized.

Cem in New Hamburg
Cem in New Hamburg
0 reviews Toronto, ON
0/10

Unfinished project

Really upsetting. I am writing to confirm that I have not received any help to correct their mistake yet. Their produced cabin opening is misfitting with the current door opening.
According to their email dated July 18, 2022 you sent the `next steps` file, which states someone would visit the site before the installation. We invited their `Installation` and `Engineering` sections to take the measurements with our email dated February 24, 2023. Against our written request why the measurements were not taken from the site?
Before the installation your engineer made 2 inspections at the site. Why did he not notice the cabin opening is not matching the door opening which is just near to the external door?
I completed my payment. Now this company is demanding more money to fix their mistake.
Also they are not returning my calls. How do you call this company?

Approximate cost of services:
$27,525.00
1 of 1 people found this review helpful.
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Company Response

Hello Cem,
The shop drawings were signed and approved months ago, and we manufactured the cab accordingly.
Various colleagues have tried talking to you, but you raise your voice, and you threaten us. All along making false allegations about our company and spamming us with bad reviews on multiple platforms.
Regardless of all of this, we have gone to site, we have spoken to you, your wife, and your contractor about the solution but all you do is demand us to fix it at no cost.
We want to finalize your elevator, but you are not willing to approve what is necessary for us to be able to finish our job.

the3gilford
the3gilford
0 reviews Toronto, ON
10/10

Excellent Sales, and Post Service

The entire process was seemless, from the first point of contact with the sales team to the final install. Very professional throughout, we were left with a great product and peace of mind. Would recommend to anyone looking for an elevator in their home

Approximate cost of services:
$25,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your business and for taking time to review our company!

Private User
Private User
Private User reviews Burlington, ON
10/10

home lift

Had a great experience with the good folks over at Federal Elevator. Were in the process of installation and am so happy that elevator will be finished soon! We had some delays due to materials and they were super accommodating.

Approximate cost of services:
$30,000.00
1 of 1 people found this review helpful.
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Company Response

Hi,

Thank you so much for taking the time to review our company! We look forward to finish finalizing your elevator soon.

drmkarimi in Mississauga
drmkarimi in Mississauga
0 reviews Brampton, ON
10/10

Project new house

Very responsible salesman, Technicians were skilled and professional, just I had to wait for a long time for the different phases of the installation .

Approximate cost of services:
$28,000.00
2 of 3 people found this review helpful.
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Company Response

Thank you so much for your review, it was a pleasure working with you! We appreciate your patience with us as your elevator was manufactured and we worked through the schedule to get it installed. Sometimes queues can get long depending on work we have scheduled but we always try to accommodate our customers to the best of our ability. We appreciate the time you took to write this review and are grateful that you chose Federal Elevator.

shokouh.nader in Mississauga
shokouh.nader in Mississauga
0 reviews Brampton, ON
10/10

Elevator

They did super satisfying job in my house.
They are professional people who are in the business for decades. They know what they are doing and actually the most important, so punctual and loyal.
I really recommend the Federal elevator for residential properties.

Approximate cost of services:
$26,000.00
1 of 1 people found this review helpful.
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Company Response

Wow! Thank you for the glowing review! We are so pleased that you had a great experience with the process and our team.

10/10

Collingwood New Build

From the very start of the process I had nothing but a great experience with everyone.

They stuck to their time lines and everyone from Sales to Installation to Final Inspection was a pleasure to work with.

I wouldn't hesitate to recommend them to anyone who is looking to install a lift/elevator.

Approximate cost of services:
$30,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for rating us, Patrick! Clients like you build our 32-year legacy of delivering excellent elevators and we are happy to have worked with you.

Private User
Private User
Private User reviews Brampton, ON
10/10

Residential Elevators

Good price. Good service. good post installation service when needed... Would certainly use them again.

Approximate cost of services:
$60.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for your rating of our company! It is a pleasure working with you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Federal Elevator Inc.

Federal Elevator Designs, Engineers, Manufactures, and Installs residential and commercial elevators since 1988. Our product lines are manufactured in Mississauga. Visit our showroom, the largest of its kind, with functioning elevators and displays of available cab finishing options. This is a great benefit as you can test ride and see our products and customization options for yourself.

CATEGORIES
Elevators, Lifts & Ramps Installation & Service
PRODUCTS
Home Elevators Commercial Elevators
SERVICES
Design, Engineer, Manufacture, Install & Service
WEBSITE
http://www.federalelevator.com
YEAR ESTABLISHED
1988
PAYMENT METHOD
Cheques & credit cards
MEMBERSHIPS
BILD, TCA, GVCA, NAEC, CECA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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