Jerry Bance he recommends himself as an instructor of Sears technicians, more than 20 year experience etc. I call him for my Side-by-Side Samsung refrigerator, was building ice in the freezer and the fridge was not working. He went back of the fridge and he said " The circuit board is damaged, I can smell, it's burned". He said $200-250 for the part and $100 labor. I found the part next day with $90 (tax Incl). I call him not to buy the part but to come to install. He said that I can do it by myself and I need to pay him $50 only for the service call. I paid the money (cash no receipt, he said he forgot the receipts in other car), I replace the part myself but the fridge still not working. When I call him he said to call Samsung those new fridges has many problems and the manufacturer should deal with them. Finally the problem was solved by Transglobal Service (1-800-360-2742) and was the defrost sensor ($10 part and $80 service call). This job was costing me extra $140 ($90 circuit board that I'm now stock with it and $50 for seeing Mr. Jerry's face). Don't try to save money using technicians like Jerry Bance.