Magic

First off, readers should know I’m a marketer so I don’t fall for advertising promises. I researched 5 window companies and met with a short list looking at design, installation, construction and warrantees.

After meeting Magic Window, I knew they were the right company. Lior took me through their design and the technology behind the composite of their windows proving why their windows were superior to others. It was really fascinating stuff. They also had scientific validation to support their design superiority. (I also like the design because my short arms can reach the exterior for cleaning and the screens are built in so I can get lots of light when the screens are retracted.)

Their warrantee was vastly superior to others with no tricky language like others who state, “excludes normal wear and tear due to weather”—aren’t windows there to protect from weather?

I had the windows installed in Fall 2015 and waited until a few months of winter had passed before writing this to ensure I could provide valuable feedback to other readers.

Magic Window exceeded my expectations. I used to need extra heaters before the windows were installed. Now, there are no chilly spots and I haven’t needed any extra heaters so my bills are lower. It’s also much quieter.

There was one panel of glass with the wrong pattern and customer service was responsive to having it remedied as soon as possible.

The installation team was very thorough and careful with my home. No mess. No bumps or scratches on my walls. They even suggested a limiter on my top floor window that limits the opening of a window for safety reasons. No extra charge; just them being thorough.

I would gladly recommend Magic Window. They may be a little more on the expensive side but after dealing with poorly installed windows before, I wanted a company I could trust with superior customer service. Magic Window is definitely a company you want to use.

My house was built in 1962 and had the original windows. After comparing features and prices of numerous window suppliers, I decided on Magic Windows. One of the features I really like is the retractable screens. I am very happy with the many wonderful features of the windows, the efficient and courteous installation as well as the professional follow-up. I would highly recommend this company.

I was set to purchase windows from a competitor when my wife heard ads for Magic Windows on 740 am claiming they were the best anywhere. I agreed to have them out for a quote with the intention of appeasing my wife but instead was struck by their superior design, construction and features (integrated screens, sunscreens and black out screens that roll out from the frame). So we signed up to have them installed. The installers came and did an excellent job of installing the windows as scheduled however when complete it was apparent that one of the features quoted to us had been omitted from the order. Because these features are integrated with the windows, the correction of this problem was significant and required the complete removal and reinstallation. Magic Windows did this reinstallation as quickly as they could and without complaint or challenge to the original cost. I would highly recommend these windows and this company based on my experience.

The real value and worth of a company is not only the quality of its product but also the commitment of its staff in providing meaningful customer support. Magic Windows scores high on both counts.

In 2011 I had 24 old aluminum windows and 2 patio doors replaced by Magic Windows. A few months ago the lock on my kitchen patio door jammed in the closed position forcing the door to be permanently closed\locked. After a quick and desperate call to Magic Windows, Hanson the technician arrived and "magically" took the door apart, got into the locking mechanism and "liberated" the door. He truthfully advised me that this was a temporary fix and that he would return in a day or so with a new lock, which he did. I was anticipating the cost of a "house call" but was told there was no charge.
More recently a plastic screen lock snapped on one of my windows so I took it to their factory to get it fixed. Jennifer the receptionist was friendly and immediately said there would be no problem in replacing it. It would take five or so minutes. While waiting at the front desk, on separate occasions, four employees walked by and each one asked if someone was “looking after me”. They really made me feel that I was a valued customer and were intent on making sure that I was being served. I have been in some box stores that as soon as they see you need help they head the other way!

In short, I am very pleased that I chose Magic Windows for I not only have a quality product but also a dedicated team that not only promises good customer support but delivers on its promise. Special thanks to Jennifer, Hanson, Radica. Your dedication to cheerful and prompt customer service is greatly appreciated!

I have 30 yr old house, the old wooden windows were rotting, and the brick sills below were crumbling. I replaced every window (over 40) and every brick sill (with new concrete sills) and sliding Patio Door. I evaluated available vinyl and fiberglass options, went with patented magic windows with steel reinforced frames and no cranks (have 30 casement windows). They have built-in retractable screens and can have built-in retractable bedroom darkening blinds (https://vimeo.com/50396586). All windows were built and installed on time, with a very polite and efficient crew, and are great looking and easy operating windows. I am truly delighted with these windows and recommend them and the company without any hesitation.
An unusual but great thing about these windows is that they open fully and I reached and cleaned every window, both inside and outside, from inside the house.

We had sliding doors installed just over a month ago.
If I were to do it all over again, I would go with another company.
If you decide to go with Magic Windows BEWARE:
The owner is rude and ungrateful to have you as a client.
If you live downtown Toronto, that the installers will not do your cut out, as promised by the Sales Rep.
Have the Mason speak directly to the Installer. Do not call head office for assistance as they do not have the knowledge and are rude and threaten to make it your problem if things go wrong.
After installation, customer service is non-existent (I waited for over a month to hear from customer service to fix my screen, when an appointment was finally made no one showed up. I’m still waiting for a call to reschedule).

We have been thrilled with our new windows from Magic Window. We had new windows installed 4 years ago, and we have been so happy with the purchase, installation, look and function of the windows. The installation value and noise reduction have been exceptional. The windows are very easy to clean because they open fully and we can reach both inside and outside panes from inside the house. The retractable insect screens have performed really well. One unique thing we did in our house was to install a window, sized for our air conditioner -- so each summer we take out the window and reinstall it in the fall. This process is easily done. We have a textured window in our bathroom (which is fully functional) and the design is beautiful. The service and installation truly have been excellent. We are now getting solar screens for the front windows. My spouse is recovering from a severe concussion and has extreme light sensitivity. When we tested the screens at the showroom, we were delighted that the full panel of glass would be covered and that we would still be able to see outside. We have referred Magic Windows to several of our friends. Thank you, Sol, and Magic Windows!

After several quotes for window replacement, we decided on Magic Windows in Woodbridge, Ontario. After Cory came out and showed us the product, I was sold instantly, (just had to convince my husband, which wasn't too hard). We've had our windows for approximately one month and are very happy with them. The options that come with the windows are amazing, such as the retractable solar screen. The back of our house faces South and this screen along with the energy efficient window helps to keep the air conditioner use at a minimum. (See photo of window from inside and out) We will complete the front windows in the spring. Thank you Magic Windows!

The only company that could provide us with the largest windows.
Great Quality products. Yuli was very helpful by sitting with us and planning windows for every room. Pleasure doing business with Magic Windows ;)