Window Wall After Purchase Service
I had a window wall installed in October 2019 and after nine months of use, I noticed the following issues:
- One door panel no longer securely latched as originally installed
- The latch pin on both bug screens did not fully depress making it very troublesome to use
- One privacy screen became very tight and did not retract smoothly
With that in mind, I called Magic Window to explain the situation and requested for a technician to visit my home. The process from start to finish was very professional. My 8 pm, Friday evening call was answered and a technician visit was scheduled on the spot. The tech arrived within the specified time frame, wore all COVID-19 PPE, explained the situation and fixed all issues within 30 minutes. I was very happy with his work.
Although Magic Window Innovation will not be your cheapest door and window option, I believe everyone gets what they pay for and their after purchase care is top notch. No questions asked, all problems fixed; they stand by their product. Highly recommended!
- Approximate cost of services:
- $16,000.00