DrainScope

Plumbing
etobicoke ON M8Y2W9
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76%

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Reviews by rating (past 12 months)

Reviews for DrainScope

Average customer rating:
9.8 10 (12 reviews)

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Rick in Mississauga
Rick in Mississauga
4 reviews Mississauga, ON
10/10

Washing machine relocation

We have used Drainscope at our previous home and were very satisfied, so we called them again. This time a washing machine was to be relocated to the second floor of our home. Ernie did a great job and also found and fixed the fact that the piping in the bathroom it was being tied into was not vented. Very professional and very timely. Thank you.

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Jacqueline in North york
Jacqueline in North york
2 reviews Toronto, ON

First Review

10/10

Plumbing relocation and install of vanity & faucet

We had to relocate plumbing for a pedestal to accomodate a new vanity.
Ernesto visited our home to provide a quotation which we approved.
He completed the work diligently and in a timely matter.
We are quite happy with the level of service received and would definately recommend the company.

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Alex in Mississauga
Alex in Mississauga
6 reviews MISSISSAUGA, ON

First Review

8/10

Investigating water hammer issue

I had trouble finding someone to look at a water hammer issue within a tight timeframe, but this company was readily available. I guess he did what he could, but the issue was unresolved and I felt like he could have made more suggestions on dealing with it (such as installing water hammer arrestors on washing machine pipes - I did not know about these before).

UPDATED after company response: Thank you for the detailed response - we were impressed with the level of detail you retained on this service call, and that you have laid out your arguments. We have given the ratings that we did because the water hammer issue predated the washroom renos.

Review has 1 previous version
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Company Response

We have narrowed down this review to an invoice of Nov 5th 2010? given the little info we have. Katia, the homeowner was on-site to approve of work. Katia had stated 2nd floor washrooms were renovated and since then water hammer was an issue. She also stated, work done in washroom was conducted by handymen, not licensed plumbers, which is obvious why we were called. Noise was evident particularly when kitchen faucet was slammed shut. It was our Licensed plumbers diagnosis, that noise was coming from adjacent wall beside kitchen and ceiling above directly below 2nd floor washroom, likely caused by loose pipes not fastened in renovation. We recommended opening hole in adjacent wall of kitchen to locate riser and try to fasten pipes, which she had agreed to for $170. Noise was dampened slightly but was clearly still evident as the pipes in ceiling were still "rattling". Our plumber also decided to change 2nd floor shower cartridge at NO-charge which is a $149 value, again not mentioned in this review. We did charge for new handle, which was $15 bringing total to $185 which is below what should have been charged. Our further advice to Katia was to either open ceiling and locate loose pipes and fasten them properly at an additional cost which was declined, or for Katia to contact "handymen" who had relocated pipes in your washroom reno to open walls and ceiling and fasten them properly, which was obviously the case as you had no water hammer noise prior. FYI Water hammer arrestors do not eliminate water hammer, they dampen it. Which means your loose pipes are still loose and still move, in turn still allowing your pipes fittings to twist, potentially causing a burst pipe..........We are happy that you found us timely and that we were readily available. Many companies that receive water hammer issue calls, defer these calls as they can end up with unhappy customers. This was told to Katia, due to fact that not all water hammer issues can be solved easily, particularly in this case as the issue was not water pressure issue but instead loose pipes due to info given and observed. Now we could have easily retrofitted water hammer arrestors but that does not solve your problem, it just masks them and is not in our best interest or yours to do so because your pipes are still loose and still moving, allowing further risk of problems down the road. It is odd though, why you would rate the company who installed the loose pipes a 10, yet the plumbers who notified you of the improper work and tried to correct the screw up a 6? Seems a little one sided to us. Regardless, our phone lines are always open to take questions and answers.

10/10

Drain Flush and Camera

We had issues with our septic drain line. Saw Ernesto's truck while parked at another call. Called him over, priced the job, showed up on time and did one hell of a good job. There was soo much grease in our line that the powerflush was the only remedy. Our family would like to thank Ernesto and Drainscope for a job well done! Most likely to recommend him to all our local neighbors, friends and family. Its a whole lot cheaper then to guess and excavate the line.

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Emily in North York
Emily in North York
1 review North York, ON
10/10

dripping faucet

We had an annoying dripping faucet and despite my husband's efforts to fix it, it only got worse. Heard about Drainscope through a friend of ours and called that same day. We set up an appointment and Ernesto was punctual, friendly, and very professional. We opted for a new faucet, paid $500.00 and we were very pleased with the quality of the work and how efficient Ernesto was. We would most certainly recommend this company.

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Company Response

Thank you Emily, your review was greatly appreciated and for any recommendations you make.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about DrainScope

Licensed Plumbers! . . . . No "drain techs" here. After 12 years of Plumbing in the service industry we have come to realize that we can do the same job for less. We are so confident that we will beat any legitimate quote!
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