We were introduced to this company and their product at a trade show at Calgary Stampede Park. It is an Edmonton company with a Calgary office and representative. My husband was impressed with the "rubber" aspect of the shingles and the product description and longevity. We were looking to have our existing shingles replaced so signed an agreement and set up at time for the project to be done. The crew came on the assigned day. Thye seemed to have a liittle difficulty getting going. The Calgary operation manager came and the difficulties seemed to be sorted out. He left but inadvertingly took some of the roofing tools with him which caused more delays. He returned with the tools and work progressed. It took longer than they estimated and the head of the crew was very apologetic for the delays. On the second day, personnel arrived to begin yard cleanup. That was done satisfactorily. A couple weels later we had our first big rainstorm, we were concerned about the drip edges and the water membrane shield on the valley of the overhang above the porch and our rain gutters were over flowing and backing up. We had requested the roofing crew to check the gutters to make sure they were secure and were assured this would be done. We got up on our roof (two story house and don't love heights) to see if we could determine the problem with the rain gutters. To our dismay we saw they were full of shingle debrie. We were finally able to get all the debrie out and the downspouts working properly. When we had our initial concern, we called the Calgary office twice but although promises were made for someone to come by and check out the problem, to this date no one has ever come. We still have a concern with the drip edge on the edge of the roof on the front overhang. Would not recomend this company. The product appears to be good, time will tell of its longevity but the Calgary office of Amcor Roofing appears to not have enough personnel. We have been very dissappointed by the lack of follow through in customer service. They were very attentive in dropping in to get final payment. We will again attempt to have them come when winter is over to address out concerns.
- Approximate cost of services:
- $4,322.50