We had over 1000 sq ft of stamped concrete installed in June of 2014 costing us $33,000 by Adrien C. of AC Concrete. We were satisfied with the original product but had a terrible experience with follow up and aftercare of the concrete as it started to deteriorate and sealant peel.
We contacted Adrien to inform him about the peeling sealant in the spring of 2015 where he committed to us that he would come back and fix the issue. At his request, we contacted him regularly throughout the summer and he kept promising he would come and fix the issue. Every week throughout the summer Adrien asked us to follow up with him about setting up a time for him to come over and when we did he became very angry and annoyed for calling. During this time, he had told us to have the concrete ready by power washing it so it would be ready to be resealed, so we hired someone to have it power washed while Adrien never committed to coming back. He also never came back to the house to inspect the problem and only saw the issues by the photos we sent him. This continued through the summer and kept pushing us off and would not commit to a date as he was too busy with his “new customers” . Finally in the fall he said it was too late for him to come over and we would have to rebook next spring 2016. The condition of the concrete deteriorated even further during this time .
In February 2016 we were at the home show and stopped by his booth to inquire again when he was to going to commit to coming back. He has not happy to see us at his booth and was even confrontational and aggressive asking us to move our conversation outside as he did not want potential customers seeing that we were unhappy customers at his booth. He told us again that he would book us for the 2016 season and to contact him in May. Adrien claimed it was an issue with the sealant and a coat of xylene would do the trick.
After contacting him in May, we did the same back and forth with him a few times but he actually committed to a time in early June to come and fix the concrete.
During the spring of 2016, we have several concrete contractors come to the house to gives us quotes and evaluate what was needed to fix the concrete. It was determined by all 8 contractors that the concrete was sealed prematurely not allowing the concrete to dry and cure properly therefore causing bubbling and patchy discoloration which is now permanent.
We could not believe that Adrien strung us along this whole time after spending $33,000 when he really had no intention or wanting to coming back. We finally came to an agreement with him in June but after considering all the conversations we had with him for the past 2 years, we decided it would be best to go with another contractor that would provide us the after care and customer service once the job was complete.
We ended up using Complete Concrete Care and were happy with the service and provided us with a guarantee for the work. They resealed the concrete but some of the blotchy spots could not be repaired because we waited too long for Adrien to get it resealed.
We would NOT recommend AC Concrete as we had a poor experience and now are concrete looks terrible as a result after only having it for two years.
Make sure you get a written contract in place with warranty and guarantee to ensure AC Concrete stands behind the guarantee they claim on their webpage.
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