This company was recommended to me by a friend... sadly it was the worst move ever. I spoke with David who assured me that there would be no extra charges, that I would be charged $70 per hour for 3 guys and a truck and 1 hour travel time. No problem... or so I thought. I confirmed the 1pm arrival time 2 days before and again David assured me that yes - 3 guys, 1 truck, 1pm arrival time and yes I would be out of my place before 5pm.
Day of the move arrives. So does 1pm and no movers. I called David at 1:20 and he answered the phone. Said he would call the truck and get right back to me. He didn't. Called again 20 minutes later and he didn't answer. Called from another phone and David answered and told me not to worry that the movers were on their way and he would call me right back. At this point we didn't believe that they coming so we started calling around to see if we could get anyone last minute. Being the 1st of the month no one was free. We ended up getting a uhaul and my awesome neighborus and another friend to help us. It was a mad panic but we ended up getting a lot done. In between I had my two friends calling the movers to try and figure out what was happening. They told us at 3pm they were less then 10kms away. They showed up at 5:20 and there were only 2 guys not the 3 I was promised.
By that time - being 4.5 hours late we had everything moved from the basement and upstairs on to the first floor or the front lawn. All the boxes and about 1/3 of the furniture from a 980sqft home had already been moved so there wasn't really a lot left.
They started arguing with me about a deposit - the had a 4 hour minimum, plus travel time - but since they were nice guys they wouldn't charge me the $1 per stair per guy fee that they normally charge (David never mentioned this!!!!). Since only 2 guys showed they wanted $300, $50 per hour x4 hour minimum, plus travel x1 hour plus HST PLUS?????? they couldn't explain the $300 and wouldn't speak to me. They ended up calling David and got him - surprise surprise and I spoke with him and then they changed their tune - they now wanted on the $280.
They were the worst movers - couldn't pack the truck properly - had issues fitting in what was left of the contents. And took 2 hours to do it.
They finally got packed up and followed me to the new place - didn't have the address on file. When they arrived they couldn't back the truck up into my driveway because they couldn't drive... started backing up over my new shrubs and finally had to park on the street and unpack from there. They were horrible.
In the end I was 1.5 hours later then I was supposed to be getting out of the house. I was HUGELY lucky that the people moving in were understanding.
I would NEVER use this company again. You can't get a hold of someone when you need them. They mislead and misrepresented through out the day about were they were and went they were going to arrive. They were horrible at packing the truck, and just as bad at unpacking it. It took them 3 hours in total to finish what we didn't do in the uhaul. Not once did anyone apologize for the stress they had caused.
Please do not use this company. If you hear of friends using them - encourage them to read the negative reviews and use a more reputable company.