Lancaster Heating And Cooling

Heating & Air Conditioning
195 Hempstead Drive Hamilton ON L8W 2E6
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Private User
Private User
Private User reviews Hamilton, ON
5/10

NEW FURNANCE INSTALLED

I recently had a furnace installed. I required a cold air return grill to complete the install. I was left 3 different sizes of return air grilles on multiple days and not a single one of the three grills fit the opening. I obtained the correct sized grill after 3 weeks of chasing and following up with the tech. I had to follow up numerous times before I was heard. The individual who answers the phone was not at all friendly or willing to let me speak to a boss regarding my install. No follow up email or call was given for feedback on the install. The 4th grill (correct size) was left outside when I was not home and no effort was made to come back and complete the grill install. Customer service is not the best!

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Company Response

Good Afternoon.Im sorry to hear you were having some problems.This is not something that normally happens here. I do know that we had stopped by on several occasions when someone was supposed to be home and it turned out we could not gain access.If there is anything further we can do for you please call and we would be happy to take care of you.I will pass along this information to our team.

Thanks