Before finding Herb at Capital Columns, I had to deal with trades people who wouldn't return calls, made promises that were never delivered. I was under the gun as I had a personal deadline to meet and had to get my column installed asap. Herb was very professional in consulting with me over the phone and right away I got the vibe I was talking with the right person/company. He was prompt with our email correspondence - replies were received within 24 hours, there was never any attitude or ambiguity. After sending Herb my photos and measurements, he quickly got me set up for an install date.
Again, I know other company trades people have a tendency to show up late or cancel appointments - wasting your precious vacation time that you had to take to be home for that date. Not with Herb's company. He sent Billy to meet me at my place for around 930 and that was when Billy showed - on time, imagine that!
Billy was a pleasure to deal with. Such a nice man, but also a consummate professional with an eye for detail. As soon as he was assessing the moulding placement for the column I was able to tell he wanted it just right...wow, I cannot tell you how much this put my heart at ease. We have all dealt with that tradesperson who wants to just rush the work and collect the pay; with no regard for professional pride. Billy was detailed and was able to explain and show me how the original builder didn't follow proper best practices - which Billy corrected in his install.
Friendly from contact to execution; professional in installation and conduct - why can't there be more trades companies like these guys?
Do yourself a favour - deal only with Capital Columns. I know in future, I will. Thanks, Herb and Billy - you guys just won over a committed customer and a future advocate for your company - all my friends will be getting a copy of this review.
- Company Response
We thank you for your glowing review and your kind words, we strive to offer all of our customers the same experience.