These guys are not professional and they don't tell the truth. Yes, their warranty is clear and it does state that it only covers refinishing, but they had us fooled and that's just not professional. They will try to state that they are correct and you (the customer) is not correct and try to blow you off.
I called them because they said they could fix a small crack in my bath tub. In fact, the guy that came to inspect the bath tub stated that the problem was down to a bad support and the weight against the support caused it to crack. Regardless, he said it could be fixed because the epoxy that he was using was as strong as the original material. About a month later, that same spot cracked again. It was the very same crack that opened again. Suffice to say, they wouldn't honour their warranty and wouldn't return my calls. They would be happy to answer the phone when I called from a friends phone. They were even still offering the same refinishing services. They are sham artists, so please don't use them for any refinishing jobs. They didn't return my $650 and couldn't fix the crack after all. They claimed that their warranty only covers refinishing and not cracks due to poor workmanship. They saw that it was a "crack" when they were working on it, and obviously decided they would patch it, take my money and run knowing that if it cracked again it wouldn't be covered under their warranty. A professional, intelligent company would have simply informed me that it couldn't be done properly. I called a professional tub company from the U.S. to inquire and he concluded that these guys should be investigated by Consumer Affairs for their malpractices. It could not be done the way they claimed and the way the did it. In fact, it was stupid of them to even say it could be done. In any case, if you have the same issue I had, don't use these guys.
- Approximate cost of services:
- $650.00