If you are looking to get any tub and tile refinishing done, and you don’t read any other part of this review, take my sincere advice and stay away from this company.
In June 2020 I contacted this company. At first Mark, the owner was responsive. I asked a number of follow-up questions and Mark was semi-responsive at best. Still, for the price, we moved forward.
At the end of June, Mark came to my home to spray my tub and tiles. The house at this point was not being lived in and the enamel was left to cure for nearly a month until we moved in. At first glance, the work was OK at best. The tub was clearly not cleaned out properly and there were “sharp” spots of dust or debris that had been trapped, along with a number of short hairs. I wasn’t very happy with how the tub felt but it was an acceptable 6/10 job.
In September, after only 3 months of use, the enamel around the drain began to peel and another area where a hair had been trapped came loose. The tub was looking like a mess. At first, I emailed Mark asking for him to take a look and ultimately honour the refinishing warranty. After a week I did not hear back. This is where the phone call after phone call and email after email trying to get in touch part happened. Finally, after nearly three weeks, on an off chance, a startled Mark actually answered the phone. He said he did not receive any of my multiple emails, phone calls or voice mails but he would send someone a few weeks later. He told me a date and a time frame. I asked Mark if he would send me a reminder email. He said, not needed, “It’s in the book”. Just in case, I sent an email to remind Mark of our scheduled appointment the night before.
Well, to no one’s surprise, no one showed up at our house. Multiple phone calls later lead nowhere, and I literally could not be bothered to send another email.
Bottom line: Mark does not care about the quality of his work, they do not care about their customers and they certainly could care less about being professional.