My review is long, long overdue, as we had our waterproofing of our front, back and one side of the house done before the Fall. However, the outstanding customer service, consideration, quality, and attention to detail that the Umbrella team offers is definitely worth sharing. Even if I am half a year later doing so.
My husband and I bought an old home in downtown Toronto fully prepared for a few surprises and the need for some updates and maintenance. However, what we weren't prepared for was a house that had water leaking in from all sides (in addition to many other things we'd already dealt with) - so much so that during an installation of an electrical outlet, our electrician reported back that the box actually sank into the wall, the dry wall was so wet.
I talked to various companies about our situation, and in the end, was the most impressed with how thorough and patient Vlad and Bohdana were with all my questions and their knowledge around what were the likely issues. I also felt reassured by how systematic Vlad was and that he went around checking every wall for water seepage with his meter and was able to tell me where the leaks were and offer us options and his recommendation on what we should do.
In the end, the problem turned out to be more significant than we had hoped (obviously no fault of Umbrella's), and we felt it was important to complete it before the winter hit. Although it was a very busy season, Bohdana was great in fitting us as soon as possible between other clients.
From beginning to end, Vlad, Juri, and their teams were respectful, considerate, and incredibly hard working. When we found that some work needed to be done inside the house, they covered everything with plastic and wore plastic over their shoes to minimize the dust and dirt they brought into the house. Part of the job was also in the scorching heat in on the south side of the house without shade and they never complained and worked tirelessly.
Now that the Winter has passed and we're well into the Spring thaw, we've been able to replace the interior drywalls with the confidence that we have no more leaks. When opening the wall revealed a gas pipe, Vlad and Juri didn't hesitate to return on short notice within 24 hours to double check and test it to ensure there weren't any leaks coming through the pipe - especially after it had been sealed off.
I cannot recommend Umbrella Waterproofing enough. I appreciate that they are so reachable, responsive, attentive to every detail, honest in likely issues, and take the extra care to answer questions and to offer reassurance.
Thank you ever so much!