In February communicate to TMC agent regarding couch restoration.
Payed 50% of contract and was told the couch will be ready end of May.
Today August. Left a few messages to customer service - NOTHING !
Communicate to agent - NOTHING !!
Start working with my paralegal.
ABSOLUTELY unreliable company !!!
DO NOT waste your time an money.
Sergej
- Approximate cost of services:
- $3,200.00
- Company Response
Sergej,
This is a surprising post considering our recent conversation about your complex order. In fact, we provided status updates to both you and your spouse on July 31, August 16 and August 25. Our clientele appreciate that production time for certain orders can be greater than initially predicted due to factors beyond our control. Your order has proven to be extremely challenging. But be aware that 97% of our orders are delivered on or before the proposed delivery date.
TMC Restoration makes no apologies about the comprehensive service we provide or specialized approach we take to every order. Our team of skilled technicians takes no shortcuts. In the end, it is the quality of our work that has earned us the reputation we enjoy. We will NOT sacrifice that by rushing a project out of the door without assigning it the attention it deserves. It is our promise.
Please amend this review in the very near future so that visitors to this site are not misled by this falsified report. Nevertheless, we are confident you will be impressed with your restored furniture upon delivery this weekend.