We had 2 couches, 2 chairs and an ottoman reupholstered.
Timeframe was good
Pickup service was good.
Cost was high.
Discussed treating furniture just before deliver so there was an added expense that was not expected.
Furniture was to be bubble wrapped but wasn't as promised.
Return of furniture was not well scheduled and notification of missing delivery window was @ 4 minutes to the end of the delivery window.
Didn't want to discuss payment options in the end, just a certified cheque or draft.
- Approximate cost of services:
- $13,000.00
- Company Response
Thank you for the specific feedback pqrscn. And we are happy that overall, your experience with us was positive. The form of fully guaranteed, comprehensive restoration that we offer is not inexpensive. But long-term it is far more economical than repeatedly replacing cheaply made replacement furniture. Because we carry thousands of fabrics - each with it's own unique structure - it is impossible for us to know pre-production which fabrics may benefit from an application of additional protection. But that is always your option as a customer. We apologize for having to reschedule the initial delivery & we will review our procedure for properly wrapping finished pieces prior to delivery. (Balance payment options are outlined on your invoice.) Thanks again!