Firemen Movers

Moving & Storage
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Reviews for Firemen Movers

Average customer rating:
9.7 10 (376 reviews)

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single mom in gta
single mom in gta
1 review Aurora, ON
10/10

moving from one home to another

Firemen Movers
416-225-5733
Toronto
ON
M9W 5C8
CANADA

As a single parent, I was very anxious and stressed out about moving my family. Firemen Movers relieved my stress and worries from my very fist contact with them. Not only was their customer service outstanding, everyone I spoke with was courteous and professional. The crew was efficient, on time and pleasant. The entire experience far exceeded my expectations and I have recommended them to everyone I know.

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Company Response

Thanks from Firemen Movers! Glad we could help.

Kelly in Oakville
Kelly in Oakville
1 review Oakville, ON
10/10

Moving from Father's apt. and a retirement home all to a sotrage unit

Firemen Movers
416-225-5733
Toronto
ON
M9W 5C8
CANADA

Moving is difficult at the best of times but when you are moving your father's belongings and he passes away the day of the move......you need a professional team to take control. This crew was amazing and extremely sensitive. They liaised with the superintendant and the retirement home at both places and then again at storage unit. Thank-you for the special attention to his personal belongings and making a terrible day a little bit better.

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Company Response

Our condolences from Firemen Movers. Thank you for your review.

T & D in Kingsway Village
T & D in Kingsway Village
1 review Etobicoke, ON
10/10

Estate Move and House Move

Our move far from simple. Get a large object (ping-pong table) out of a basement in Toronto, drive to our father's cottage (who has just past away) and collect LARGE tools and machinery (things that dont fit in boxes - LOL)- jigsaws, etc, and then come to our summer home in Haliburton and pick up an entire apartment's worth of furniture to be moved to our new place (all in 24 hours)....
In all our moves, from Asia to Ottawa, we have never had the curteousness and professionalism that FIREMEN MOVERS gave us....and let's not forget that they were the hardest working men we have yet to see.

THE ICING ON THE CAKE - in our final stage of the move - when a 9 foot teak cabinet doesn't fit in the kitchen by 1/4 of an inch - and in a small condo this matters - and I am about to give in - one of our FIREMEN - sugested moving some pieces around (LARGE TEAK HEAVY PIECES that they had already put into place) and saved the day......

ALL I CAN SAY IS - Great moving and decorating advice??? Firemen Movers moved us like it was their own new home....... 10/10

1 of 1 people found this review helpful.
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Company Response

Thanks for the great review! We're not just pretty faces! lol

J in High Park
J in High Park
2 reviews Toronto, ON
10/10

3 bedroom house move

Firemen Movers
416-225-5733
Toronto
ON
M9W 5C8
CANADA

We hired movers for the first time as we were moving only days before Christmas. We searched a number of companies based on recommendations and went with Firemen as their price was comparable, no hidden costs and the owner actually came to our house to provide an estimate. He was very candid with us and gave us a realistic estimate of cost. On the day of the move, four movers showed up on time, worked hard in carefully moving our items from and to the new house. In the new house, we had just finished the floors so we were hyper nervous. In both houses, they used runners to protect the floors to the third floor and wrapped all furniture with plastic wrap. We helped them move throughout the day and at the end of the day the cost came in well under estimate. I swear I'm never moving again but if I do, I would use them again.

0 of 1 people found this review helpful.
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Company Response

Thanks from Firemen Movers for the nice review! We are glad you were happy with the service.

Hard working citizen who wasted $
Hard working citizen who wasted $
1 review Brampton, ON
1/10

moving dining room table and chairs

Firemen Movers
416-225-5733
Toronto
ON
M9W 5C8
CANADA

When you think of firemen you think of totally honest/reliable. This was a small move. When I explained the move to one of the owners, it sounded like the cost would be about 200 with tax. That hooked me in.
Turns out, it was close to $300.
Are they even allowed to use their affiliation as firemen for a private company?
Employees seemed nice enough.

0 of 1 people found this review helpful.
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Company Response

We at Firemen Movers are very sorry that this client feels this way about the service our company provided to her. We have built this company on the basis of trust and integrity and it is our goal to make sure all of customers feel that they have been dealt with fairly.
>
> At Firemen Movers we strive to provide crystal clear communication with all of our clients and in this case we feel we did that. I am the co-owner that took the call in this case and I was extremely clear and up front about what the cost would be for this job. I explained that it would be a minimum of 1 hour labor and 1 hour travel at $109 per hour plus GST. I also explained that I couldn't say exactly how long it would take to professionaly wrap and secure her dining room set and deliver it from Oakville to Brampton but if it takes more than an hour we would have to charge her for any time beyond that. It ended actually taking 1.5 hours in total. I am sorry that our client does not remember it this way and Firemen Movers takes very seriously the way and standard to which we treat each and every one of our clients.

Lorne Babiuk
Firemen Movers
416-CALLRED (225-5733)

Sue in Bloor West
Sue in Bloor West
3 reviews York, ON
10/10

Moving

I chose Firemen Movers based on trust, I used other movers in past and there were hidden costs. Firemen Movers showed up on time, no hidden costs, clean cut and polite. This can be a stressful time but Firemen Movers made the move stress free. I would definitely recommend them, I found them on their website www.firemenmovers.com.

1 of 1 people found this review helpful.
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Company Response

No hidden costs and clear communication with our clients is what we strive for. Thank you for your review!

Sebring - Leslieville
Sebring - Leslieville
7 reviews Toronto, ON
2/10

Moving

Hired these guys based on reviews found online to move me from the suburbs into Toronto. The truck was only 15 minutes late showing up (totally acceptable) and the guys were great. Overall I had zero complaints about how smooth the move went, until that is, AFTER the move when I realized my 40" LCD television was no longer working. (for the record, it was working the morning of the move, but hasn't worked since). The TV was packed in its original box complete with styrofoam, etc. the day of the move. It was the last thing we packed.

Upon unpacking it and setting it up in my master bedroom in the new house, I discovered it was no longer working. The TV turns on/off, but there is no picture which indicates the bulb was busted in the move. I immediately contacted Firemen Movers and the gentlemen I spoke with the first time asked me why I waited a week to contact them (which, for the record, I thought was complete BS). I work full time. I have a 3-bedroom house to unpack. I have a daughter to register for school. There are a million things I was dealing with, so hooking up the television in my master bedroom was NOT at the top of my list of priorities. Needless to say, I got nowhere with him except "this has never happened to us before" and a promise to call me back after the weekend.

I also contacted a TV repair company who indicated this will happen if the TV is mishandled (dropped, bumped, etc). After 3 weeks of back and forth phone tag with the moving company, I finally connected with them today to be told there is nothing they will do because they are not responsible for anything they themselves did not pack. So, either I hire them to not only move me but pack me up as well (that would have easily cost $3000 in time alone) or I pay $1200, pack my belongings myself, but risk being stuck with a barely 2 year old $1400 LCD TV that doesn't work. Awesome situation.

So, given the way they've dealt with this - would I recommend them? Nope. I would not. Based on the way they have chosen to handle this.

3 of 3 people found this review helpful.
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Company Response

Firemen Movers is very sorry that this clients Flat Screen TV did not work when she went to plug it back in. It is unfortunate, however, we at Firemen Movers would like to explain why we were unable to process this clients claim.

Being a moving company, we have to be able to have control over how household items are packed for moving or we are unable to take responsibility for them. On all of our Order Confirmations and Invoices it clearly states that Firememn Movers can not be held responsible for boxes packed by the client. If we do not adhere to this principle it would open up the possibilty of fraudulent claims against our company that could make it impossible to do business. Please note that under NO circumstances are we at Firemen Movers saying that this clients claim is fraudulant. We do sympathise with her situation however we can not say for sure when the TV would have been damaged. We as a company have moved many Flat Scren TVs and we have never had a claim for one. They are a sensitive item, and we have excellent results moving them, but we can't take resonsibility for items that were removed from a wall, packed, unpacked and reinstalled without having control over the situation. We moved her TV with the utmost care as we did with all of the contents of her home.

Again, we do sympathise with her but we hope she can understand our position in this case.

Rob from Thornhill-1875
Rob from Thornhill-1875
5 reviews Toronto, ON

First Review

10/10

Move

I found Firemen Movers after doing a Google search on movers in Toronto. Doug was extremely professional when I called, and answered all of my questions. The move could not have gone smoother....these are all current firemen who do this on the side...but they care about your belongings ! I have never had a move with no damage, scratches, etc. The 3 men assigned that day were true professionals, and I would use them again in a second.

Way to go Firemen Movers for being honest, delivering a great product, and having excellent employees !

Rob

1 of 2 people found this review helpful.
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Company Response

Thanks from Firemen Movers! We are glad your moving day was stress free!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Firemen Movers

Moving and Storage Services

CATEGORIES
Moving & Storage
SERVICES
Residential and Commercial Moving and Storage, Packing and Unpacking Services a Full range of Moving Supplies Materials including Boxes. As professional Firefighters, each day we rely on a commitment to teamwork, safety and integrity to provide our communities with emergency services when they need them most. Applying these same principles to the Residential Moving Industry has allowed us to create a company that provides Ontario with the highest standards of moving and storage services. Why Firemen Movers? We are Safe, Dependable, Hard Working and On-time! Our commitment to quality working practices ensures that everyone involved in your move is a trained, properly equipped and certified employee. We do not use day labor or contract out, which ensures that we can move your belongings quickly and safely. In addition to exceptionally high service levels we also support 2 important local charities, The Sick Kids Burn Unit, and the Red Door Family Shelter. Call now to learn more about our Ontario moving services and receive a FREE, no obligation estimate for your move. You can also download Top 10 Moving Tips that will save you time and money on your moving day.
WEBSITE
http://firemenmovers.com
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
Visa, MasterCard, Interac, Cheque, Cash.
MEMBERSHIPS
Canadian Association of Movers, Better Business Bureau, HomeStars
LIABILITY INSURANCE
Yes
DIPLOMAS
Standard moving industry insurance provided at no additional cost
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
All employees are WSIB covered
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.