Feb 2013, had a sewer backup, guys came, snaked, videoed, cleared it and said our pipes under the basement floor had a low point and the floor needed to be busted up to fix. Said they'd be back to quote that job. Never heard from them again. Called to follow up and said they'd get back to me but no response. Just called and they said changed owners in April (son bought father out) so there was a change in policies and procedures -- I guess they decided not to follow up on what they said they would do. There were my go to plumber but will find someone who cares.