Woke up to frozen pipes, both hot and cold. Took the usual action to thaw them but it didn't work. Called Mike the Plumber and didn't expect them to come soon since the news was full of people with frozen pipes. They said they would come between one and three and a half hours. The fellow on the phone quoted me the base price without tax of $260.
Anthony and Terrance, two super polite guys, arrived in one and a half hours. They laid down a tarp on our rugs and hooked up the pipe heater machine they brought (puts a current on the pipe to heat it up). But because the pipes were on two floors they couldn't get the section they wanted very well. So, they headed out and got more cabling and were back in 30 minutes. It took about 15 minutes and the water was all running again.
There was an extra charge due to longer cabling and additional time. The guys were apologetic about this but it was expected and understandable.
I would recommend these guys... ask for Anthony and/or Terrance.