Excellent service!!! I made a mistake and didn't confirm the booking with Get Fresh. When it came to day of our cleaning to confirm their timing and they politely noted that I never got back to them (which I didn't). Then the most amazing thing happened, they recommended me to a trusted competitor who was able to come do the work on a rush notice. I have never experienced such fantastic and gracious customer service before. We've used Get Fresh in the past and they were the best! We're disappointed we can't use them again but would like to share our overwhelmingly positive story with them. Their selflessness has relieved stress for my wife and I (6.5 months pregnant with twins) before we move into our new home tomorrow. Thank you Get Fresh. I am in your debt.
- Approximate cost of services:
- $250.00
- Company Response
Thanks so much for the taking the time to write such a great review! Yes, wool and pet stains are not a good combo as we can't use the normal treatment (oxidizers) to safely remove them. Unfortunately, most carpet cleaners are not trained, certified or experienced in cleaning wool, and will use oxidizers which can bleach the wool and will always cause permeant damage to the wool fibres. This damage at times will not be immediatly noticeable, but will become apparent later. Enjoy your beautiful new home!