Although I am computer literate, I have used this company for over 9 years. They have solved EVERY computer problem I have had!! I have sent more than 15 friends to Phicomp and every one of them has come back with rave reviews. Kent and Danny can transfer our info from your old computer to your new one - they can create your backup disks - for setup, they are much more cost effective than the company who sold you the new computer. They do awesome work!!!