Overpriced and unprofessional customer service
With the exception of Tina at reception, Skylights Unlimited has given me the worst customer service of any contractor I have engaged at my house. Tremendously overpriced and unprofessional/rude service as soon as the job was completed, 2 years ago. I was resigned to the situation and held back from any negative review until now. This summer I called them for the biannual inspection recommended by Dave to maintain their 10 year warranty, but despite two separate calls, each with assurance that Dave would follow up with me, I haven't heard a word from him. I can now only surmise that Skylights Unltd has no intention to honour their warranty. The only reason I'm giving 2 stars rather than one is that I have had no issues so far with the work itself, which Skylights Unlimited actually subcontracted to Costa Caulking (whose direct price, I discovered, would have been 25-30% of what I had to to pay Skylights Unltd).
This is the first negative review I've given. Perhaps this experience is the exception that proves the rule, as I've generally had extremely good experience with the many contractors that I've found on HomeStars.
- Approximate cost of services:
- $2,000.00