These guys are the worst! I wish I would have read all these horrible reviews before I went with these guys.
The long story: Similar to the last post, I bought a deal on Dealfind for $79 for 15 ducts. I was stood up 3 times for appointments, which made me pretty angry by the third time. They had asked me over the phone if I wanted to upgrade to some rotary brush cleaning, because of the age of my home, which I specifically said no to. When they finally showed up, they kept trying to talk me into some coil cleaning that they say I desparately needed, for $80. I kept saying no, but after half an hour of pushing, I finally agreed to $60 no tax, because I had a newborn and my husband has bad allergies. In the end, he tried to charge me over $200 on top of the $79 I had already paid. He claimed I had 19 vents, 4 of which I still can't find to this day, and he said he did the rotary brush cleaning that I had specifically said no to. We argued for 1.5 hours, as he wouldn't leave my home, and I refused to pay for something I didn't ask for. He finally took $120, which I calculated was the coil cleaning, extra vents, and taxes. 3 days later, when it got cold again, my furnace wasn't working. Turns out he took parts from my furnace with him! Direct Energy charged me $250 to fix the problem, in which they also had to clean my furnace, which Doctor Duct was supposed to have done.
The short story: These guys are scam artists! They constantly try to get more money out of you. I don't think they do half the things they charge you for. They are unreliable. I only wish there was some way I can make them pay for what they did to me, and other people. Isn't there some government agency that can shut down their business or something?
- Approximate cost of services:
- $200.00