I had a crack in my foundation repaired from the inside last year. They were quick to come in an fill the crack - nice and professional. Fast forward a year (April 2018) and the crack is leaking again. I took pictures and it's pretty obvious to see the water tracing down the old crack. After calling and leaving several messages with their "warranty" phone prompt, I didn't receive any call backs (seems like they're avoiding any warranty repairs?). I called again and had to go about the phone prompts as if I was booking a new job. The person I spoke with had less than professional mannerisms and immediately claimed that the crack they repaired was not the problem and began pointing fingers elsewhere. Not sure how he could come to that conclusion without having looked at it. At first he was refusing to come and look at it and then said they would come look at it for a large fee. Not sure how you can offer such an outstanding warranty and not stand behind it 100%.
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