I brought in a Dell laptop with a malfunctioning screen. It had already been diagnosed elsewhere, but Ahmed was very careful in checking all possibilities. He was polite and prompt. He was clear and up-front about the cost, which was lower than the quote we received elsewhere. His timeframe was also much shorter than the one we received elsewhere. Bonus: The screen was an unusual model, and Ahmed offered a generous arrangement in the event that a new screen didn't solve the problem. In the end, the new screen worked, on time and at the quote provided from the start. Great service, thank you.