After living in Newmarket for the past 2 years, we realized that the water here is much harder than in Toronto. We noticed that our brand new taps (bathroom reno in 2009) were water stained and had calcium build up. The shower glass door didn't stay "clean" for more than a couple of days before we could see the water stains again. After researching several water softeners online and at the store, we called Wade and discussed the pros and cons of installing a water softener, as well as the warranty, service and price for different models. We purchased the model we wanted and had Wade install it and he also took away the old one (which was by my estimate, around 20 years old). Once again, Wade and his apprentice were on time, professional, cleaned up after the job was completed and also showed us how to run the unit. We were also told to call him if anything should go wrong. It's been a couple of months now and we have not had to call Wade for this or any plumbing job we have brought him in for. THANK YOU WADE, you've made a pair of picky and frugal customers very happy.