Rock With Us

I had my real estate agent recommend this place. On the onset all was good until I received a call from one of the employees confirming the granite and installation date. I had chosen Emerald Pears for both bathroom updates. However, I was given Black Galaxy. I explained to the employee that was not what I had chosen and she didn't know anything about it. I tried contacting Scott the owner on many occasions and did not receive any call backs. Needles to say I was in the preparation of selling my house and didn't have the time to have them redo the granite. The installation team was very good and had to cut the backsplash on site as Scott did not take proper measurements. In the end it looks nice but the hassle I had to go through with these folks was immense. If I knew this up front then I would have paid more and gone with a more professional place. If I however was staying in the house I would have made them redo the granite to the one I had originally chosen. The owner Scott never once returned any of my phone calls. Not sure how customer focused he really is.

we're extremely satisfied with the expertise and knowledge shown by the owner. Completely repaired issues we had and gave us great advice. We have recommended this company to our builder for any future opportunities and will call them again if we ever need this type of service.

I ordered a small piece of granite, 2 inches thick, for a table top from this place. The process was supposed to take 5 days, but took 2 weeks. The piece was cut slightly the wrong size, and broke within hours of us getting it home. I brought it to Rock With Us for repair, which they agreed to do with no mention of a charge. The office manager only informed me of an additional fee when she told me the granite was ready for pick up.

The biggest let-down with this place was the customer service. The size of the piece of granite we received was wrong, we were not informed about the fragility of the material before we took it home (the office manager was happy to let me know just how delicate granite is, after it broke) and the office manager was either unprofessional or rude in any conversation after my initial order. I chose Rock With Us because I heard their radio ads, and read on their website about their excellent customer service, but what I got was terrible communication and a total lack of concern. Maybe they save their good customer service skills and accurate cuts for people making large orders, but I wouldn't take the chance of finding out with something as important and expensive as a kitchen counter (which I am planning on buying somewhere else very shortly). Very disappointing experience.

We had this company install new granite countertops in our kitchen last December. After replacing a raised counter top on an island due to workmanship issues we were quite satisfied with the results. Sometime later we discovered that the installers had used a large outside angel stone planter as a work surface and had done substantial damage to the cement capping. We contacted Rock with Us and had Scott come out to look at the damage. He said he would be looking after the replacement of the damaged sections when the weather warmed up. We have made several contacts with the company to determine when the work will be done but have only experienced broken promises.

Update, The company finally sent a contractor to repair the damage to the planter.

Amazing service from these guys loved every minute of it, they took the worry out of my reno and made my fireplace look amazing they will deffently be coming back to do more work

Scott the owner is awesome, great service and friendly staff.
Anyone looking for this type of service there's nothing better then local guys they live buy there service and did a great job.

No problem with the granite. Issue with poor communication from Sales to manufacturing side resulting in poor cutout for sink, almost 1 inch over lip in the corners. Suggest contract specify sink to be used and sink cutout expectations. In total it was a disappointing experience.

They did a great job of working with us to make sure that we were happy with our counter. They gave us options and helped us to understand what would work the best. When we made a small alteration to our kitchen two years later, they came back to modify the counter top free of charge. We were extremely pleased.

The quality was good but the service was not to good.They took the wrong measurements and showed up with a 2x3 piece lol Had to wait for another week for them to come and install it.Was a little frustrated