I ordered a small piece of granite, 2 inches thick, for a table top from this place. The process was supposed to take 5 days, but took 2 weeks. The piece was cut slightly the wrong size, and broke within hours of us getting it home. I brought it to Rock With Us for repair, which they agreed to do with no mention of a charge. The office manager only informed me of an additional fee when she told me the granite was ready for pick up.
The biggest let-down with this place was the customer service. The size of the piece of granite we received was wrong, we were not informed about the fragility of the material before we took it home (the office manager was happy to let me know just how delicate granite is, after it broke) and the office manager was either unprofessional or rude in any conversation after my initial order. I chose Rock With Us because I heard their radio ads, and read on their website about their excellent customer service, but what I got was terrible communication and a total lack of concern. Maybe they save their good customer service skills and accurate cuts for people making large orders, but I wouldn't take the chance of finding out with something as important and expensive as a kitchen counter (which I am planning on buying somewhere else very shortly). Very disappointing experience.