Purchased a lift for the garage in June 2018 after being reassured that Silver Cross would buy back the lift. My father died in August 2019, after calling Silver Cross and requesting a callback 3 times, we visited the store. The Newmarket manager hid in his office. Finally he came out to say they only “consider” buying back equipment. Do not purchase from this company!
- Company Response
Hello, we are sorry to hear that you were not happy with the service at this store. When lifts are sold, they are not guaranteed to be repurchased. The buy-back is based on a number of factors such as the condition of the lift, the current inventory of lifts the store has on hand and the price the seller is asking. We do always try to buy back lifts when we can.