Tom was very courteous, knowledgeable and efficient while checking and cleaning my chimney. I have always had great service from this company. Always friendly when booking an appointment, always punctual within the two hour window and reasonable rates for a job well done! Thanks Enchanted Chimney Sweeps!
We have been repeat clients for over 10 years. They are prompt, courteous (thanks Mike) and very clean. We used them for an insert in our fireplace a few years ago and once again, great service.
Thanks so much for the review Suzanne! We really appreciate it! Stay safe! Neha - Enchanted Chimney Sweeps manager
Excellent service! From the initial booking where Neha took the time to answer my detailed questions to the actual service, I was pleased. Enchanted came and removed a nest from my gas cap chimney and serviced/cleaned my fireplace.
Mike and his teammate came on time, worked efficiently, left my place spotless, and followed the social distancing rules. He also answered my many questions patiently. Would definitely recommend and use again.
I will definitely use Enchanted again.
Their call personnel were friendly and informative. The chimneysweep who attended was excellent, made helpful hardware recommendations, and was genuinely interested in ensuring I fully understood the service and how to optimize my fireplace use. He was also very honest about services that I did not need.
He left my rooms spotless and was very careful, on account of covid, about ppe and limiting his contact.
Thank you so much! We really appreciate it. Stay safe!
After another company didn't show for a scheduled appointment I called Enchanted. From start to finish the experience could not have been better. Knowledgeble, pleasant and professional business who showed up on time and as promised not one bit of mess. The technician made recommendations for a rain cap without trying to upsell me. Extremely pleased with the service from Enchanted and I will definitely use again and recommend them to others.
Thank you Megan for the great review! Very happy to know that we came through for you after a disappointment with another company. We look forward to our next visit to your home.
I'm very pleased with Tom's professional service. He was very polite, efficient and thorough. There was absolutely no mess. Also, I appreciated receiving some advice on a couple of issues with the fireplace and chimney cap. Thank you Tom. Enchanted is an easy company to deal with including the cheerful, helpful service I received when calling for a quote and setting up the appointment. I will definitely recommend Enchanted to friends and family.
Thanks Paul! We really appreciate your kind words about Tom and our company. We do try hard to offer really good customer service in all areas so thank you for letting us know we're succeeding!
Consistent, reliable service, year after year. Tim and the team at Enchanted Chimney Sweeps are WETT Certified and part of the Better Business Bureau. Tim has been our trusted advisor since we bought our home in rural North Burlington, and gave me the confidence I needed to make a good decision for our household's safety. He also provided great advice on how we can continue burning as efficiently as possible, not to mention. Great value for the money - I would highly recommend this company.
Rob - Lowville, ON
Thank you Rob for taking the time to post a review. We are very pleased to hear that you value our service and that our advice has been helpful. See you again next year!
Very professional. On time, did not try to sell us services or parts we did not need. Will use them every year to clean our chimney. We re completely satisfied
Thank you for your review. We are always happy to hear that our service was appreciated! We look forward to a continuing relationship!
Appreciate the friendly reminders for chimney maintenance; so important today to have a company make the effort to reach out and call and they do it with a REAL person; no automated messaging!
Chimney technician was on time, respectful of work space, and did follow up call to make sure the top of the chimney was okay after a very hard storm and downpour;. Tim dropped by during his regular service route; 'no problem' and 'no charge'.
Thank you Enchanted Chimney!
We really appreciate your feedback. Thank you for letting us know you had a very positive experience with our company!