Evan Kitchen Cabinets

Kitchen & Bathroom - Cabinets & Design
4300 Steeles Avenue West, Units #7-8 ON L4L4C2
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Reviews for Evan Kitchen Cabinets

Average customer rating:
9.5 10 (18 reviews)

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melissa_marshall in Scarborough
melissa_marshall in Scarborough
3 reviews Toronto, ON
1/10

Premium price without quality

This company will sell you a premium priced product that is not structurally sound (sags), did not provide required assembly hardware, did not provide installation or assembly instructions and will send rude staff without a mask into your home to not offer solutions.

Through our designer we purchased a custom vanity from Evan kitchen cabinets for our master bathroom.

When we were ready for delivery, we were advised that the company currently not offering installation due to Covid-19, but the unit was complete and they would deliver to the garage.

At this point we'd been without our master bathroom for over a month as we had started the tear-down before the shutdown. We had to find a way to move things forward, so my designer and contractor discussed and determined that the contractor would assemble and install the vanity (the contractor is very skilled and has been doing this for well over 40 years). At no point during the discussion about delivery did they suggest that this vanity may be difficult and recommend we wait for them to install.

When the vanity was delivered they provided no instructions or hardware. When my contractor started assembly he had to go back to Evans several times for clarifications and to request hardware. This required several trips to the manufacturer to pick up supplies.

Once the counter was installed on top it was noted that the middle of the vanity was sagging and my contractor put in a temporary leg to hold it up. The drawers were all misaligned so we asked them to come to adjust them (they were now allowing staff inside homes).

The person they sent to my home showed up without a mask and upon greeting us rudely said “what’s wrong with the vanity”. I explained the issue and he asked if it was screwed to the wall. I advised I didn’t know as the contractor did it. I got our contractor on the phone so that they could discuss. The person from the cabinet place waived me off and basically refused to talk to the contractor.

After the guy from Evans kitchen cabinets looked at it, I was told that legs (that were not provided) should have been installed at the back of the unit and unlike a typical vanity, it should have been screwed to the wall all the way down the back not just the top (at the top is industry norm). His only suggestion to fix it would be to take the counter off, and redo the whole thing (plumbing, fix the wall, the whole 9 yards. Not an option now (or a very expensive one).

We discussed with my contractor and he is going to bring in air bags to raise the unit, add legs and secure it. We advised Evans of this much less expensive plan and requested that they cover the cost of these repairs. They have indicated they are not responsible for installation and will not cover these additional expenses, essentially washed their hands of the whole situation.

At many times during this transaction Evans could have done several things that could have avoided this problem including: saying they recommend they do installation, provided installation instructions or a call with our contractor, at a minimum flag that this installation would be different from standard, provided all the parts necessary for installation the first time delivery, but nope! Instead they sent someone to our home without a mask who was rude and dismissive and have taken no responsibility for the fact they charged us for a premium vanity that was not able to hold the weight of a counter top and taken no responsibility for their product quality or complete lack of service. We would have been better off going to Ikea

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Company Response

Hi Melissa, I am sorry to hear about your negative experience with our company. Our team at Evan Kitchen Cabinets is most reputable for our thoroughness, our exceptional work quality and our craftsmanship. However, I believe that it is important to express another perspective to this story. Unfortunately, I am certain that this case was a matter of a lot of miscommunication, as some of the claims you made did not come from us, but instead, directly from your designer/contractor. This is something that does happen when working through others and not directly communicating with our team. The only direction given to us from your Designer was to manufacture the vanity. They clearly indicated that they wanted to take care of the installation. That being said, the moment the vanity was delivered, our job was completed. It is extremely shocking that your contractor with over 40 years of experience struggled this much with a small vanity! Not to mention we also explained when vanity was delivered how to easily install. Regardless, if you would like to go more in depth and discuss this matter further, I am willing to speak with you and do my best to sort this out in the best way possible.
My phone number is (416)-918-0712.
Thank you.

Jean
Jean
6 reviews Toronto, ON
10/10

Kitchen / Family Room

This is the second time we have used Evan Kitchen Cabinetry - they did our master and main floor bathrooms two years ago. Val handled both projects for us - helping us decide on the final "look" of the project. Nothing was overlooked and the cabinets in the kitchen and family room fireplace wall not only are significant upgrades for our home, but the organization that can be found inside the cabinets make life so much easier. We are thrilled with the final outcome and highly recommend them for the quality of their products and the service and support provided to us along the way.

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Alexandra in Palgrave
Alexandra in Palgrave
1 review Caledon, ON
10/10

Daycare

I'm opening a daycare and was referred to Evan Kitchen Cabinets.
After meeting with Val I now understand why it was highly recommended that I pay Evan Kitchens a visit before choosing a company to provide all the millwork for my new business. Val and his team not only helped with the design but also recommended the finishes that would most compliment my design and layout. After only a few minutes it was very evident to me that Val is very passionate about his work.
The millwork has turned out even better than I expected and it compliments my centre like it was a custom job at an amazing price. The project was completed ahead of schedule and the installation was quick and professionally done by his team. We had a few awkward areas and I thought there was no way they could get the cabinetry and countertop in there without damaging walls but was I wrong. It was like magic I leave for a few minutes and the installation was complete with no evidence of any nicks or scratches to the freshly painted and finished walls. They are PROS.
In my opinion, if you need custom millwork at very affordable pricing and you don't pay Evan Kitchen Cabinets a visit you are making a big mistake. They do it all from start to finish and you will be getting compliments on their work like I've been getting.
Thanks again Val and team it was a pleasure doing business with you!

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Lou in Newmarket
Lou in Newmarket
2 reviews Vaughan, ON
10/10

Kitchen Renovation

My wife and I were looking to upgrade a standard "builder" kitchen, and Val at Evan Kitchen's was highly recommended. We contacted Val, visited his showroom, and saw some online samples of the work that they do, and these validated what we had heard. Val was very pleasant to deal with - he listened to every detail of what we were looking for, and offered some additional tips and suggestions to make our dream kitchen even better! Once the design was finalized, Val continued to communicate with us throughout the entire process. The kitchen was installed with great attention to detail, and fit our space perfectly. It is exactly what we wanted! Val even went above and beyond by helping us locate the countertops we wanted! We are extremely happy with our Kitchen and highly recommend Evan Kitchens to anyone looking for their perfect kitchen. Thank you Val!!!

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Sbergio in Vaughan
Sbergio in Vaughan
1 review Vaughan, ON
10/10

My Dream Kitchen!

"A happy wife, is a happy life" is something my husband truly believes in and after many quotes and consultations we didn't have a hard time choosing Evan's Kitchens. From start to finish they gave us everything and more. They even helped us get a great deal on appliances. They gave us a timeline and stuck too it. No delays!! Just before the kitchen was installed we had all our hardwood floors installed. I was worried that the floors would get damaged.....but not a scratch!! The installers (who were so professional) didn't leave a speck of dust behind. I barely had much to clean. The quality of the material you can tell is not from China and I know will last a long time. I could not be happier. Don't waste your time and money shopping around because nothing will be as good as their product. Thank you for all your honesty and hard work. I truly believe the heart of the home is in the kitchen and Evan's Kitchens brought the love!!!
Sincerely Sara & Joe

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Company Response

At Evan kitchens we strive to ensure we exceed the needs of our clients through our quality
Craftsmanship. Thank you for taking the time and writing this lovely feedback.
Val

MulliganSH in Brampton
MulliganSH in Brampton
2 reviews Georgetown, ON
10/10

Kitchen Renovation

I worked with one of the owners, Val Franso, in designing my dream kitchen. The experience was a dream and my kitchen and entrance look absolutely stunning. Val is very personable, I was able to change my design without hearing him complain, instead he worked with me. He was able to squeeze in my timeline without rushing the work. Val and his team were very professional as well. It is evident that this is not just a job to them, but it is a passion and an art, everything needs to be perfect! In fact, when our home started shifting, Val made sure that his piece still looked as stunning as day one and I cannot thank him enough. Our home Reno project was huge and I have to say, Val and his team were the easiest, the most reliable and the hardest working group. I cannot praise or thank them enough!

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Company Response

Thank you so much for this wonderful review. At Evan kitchens we enjoy working with clients that appreciate our craftsmanship.

Kitchen Reno in Toronto
Kitchen Reno in Toronto
1 review Toronto, ON
10/10

Kitchen Reno

Val was extremely helpful throughout the whole process. Very knowledgeable of new products that were available to us. His professionalism was refreshing. We had some very tight deadlines and Val and his staff came through for us. The results couldn't have been better!

Carlo & Anna

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Vicky in Toronto
Vicky in Toronto
1 review Schomberg, ON
10/10

New Home Kitchen, Laundry and Closet Organizer Installation

Evan Kitchen creates quality kitchens.
Val was very helpful with suggestions on style, colour and design of my kitchen.
He provided me with three different selection of colours for my kitchen, and also suggested if I wasn't happy with the colours he he would make an appointment with his cabinet painter for other options.
Val also provided me with a stone kitchen sink which is beautiful, very happy with it.
Val also completed my Laundry room cabinets and Master Bedroom closet organizer. Very happy with this as well.
Installation was on schedule and great workmanship.
I would recommend Evan Kitchen to friends and family.

1 of 1 people found this review helpful.
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Company Response

It was our pleasure working with Sam and Marisa. Amazing clients and thank you for the lovely review. I'm glad our team at Evan kitchens helped.

Private User
Private User
Private User reviews Toronto, ON
10/10

Kitchen Renovation

Removal and disposal of old kitchen cabinets, installation of new cabinets, removal and installation of tiled floor, quartz counter top, lighting and electrical work, drywall repair and replacement all completed on time and budget. Met specific unique design requests with ease and cooperation. Careful and timely follow-up on finishing details.

1 of 1 people found this review helpful.
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Company Response

Hello, I'm glad our team at Evan Kitchens was helpful. Thank you so much for this review. Will share this with Val

Ali in
Ali in
3 reviews Toronto, ON
10/10

Kitchen and Bathroom

We worked closely with Val every Ste of the way: he did our layout, design and install. He came in on budget and on time. We really trusted him and his team. He was always available when we needed him, and never was too busy to help. He was so good that we gave him our 3 bathrooms to do.
The install was all done in 1 day- but he had taken care of every detail so as it was seemless.
Thank you Val and Evans... we are thrilled with the result!

1 of 1 people found this review helpful.
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Company Response

Hi Ali, I'm glad you were satisfied with our team at Evan kitchen cabinets. Can't wait to see you in the near future for other projects. Enjoy the new kitchen

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Evan Kitchen Cabinets

Evan Kitchen Cabinets specializing in manufacturing custom kitchen cabinets, remodelling, resurfacing and designing fine custom cabinetry for over 25 years. We provide services such as kitchen remodelling, bathroom vanities, millwork, wall units, and much more!
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