Bosco Home Services

Plumbing
Toronto ON M3J 2P1
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Bosco Home Services
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80%

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Reviews by rating (past 12 months)
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Reviews for Bosco Home Services

Average customer rating:
8.1 10 (298 reviews)

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BRYAN
BRYAN
1 review Toronto, ON
10/10

Remove & install new faucets and more

Great thanks to Mack's team. Only they can get things done in one day with client satisfaction to remove and install 12 new faucets and more other jobs. They are practical, responsible, and friendly. I am happy with their job and highly recommended it to someone looking for an accountable plumber. Special thanks to Mack's leadership to get things done collectively.

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NP in Toronto
NP in Toronto
2 reviews Toronto, ON
10/10

New Sump Pump and removal of old inflow pipes removed

The work done by Bosco was excellent!!!
Kevin, James and Mack were very efficient and knowledgeable
about the job done.
Everything was done as requested and job was neatly cleaned up.
I would recommend them 100 per cent to anyone looking for great work.
Thank you Bosco....
Satisfied Customer
Mrs. P.

2 of 2 people found this review helpful.
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Company Response

Hi Mrs. P. Thank you so much for your excellent HomeStars review of Bosco Home Services and our plumbers, Kevin, James and Mack. All our Bosco plumbers are committed to continuous learning to drive their technical excellence. We appreciate your trust in Bosco related to the plumbing needed to be done related to your sump pump. Please keep healthy and well, Mrs. P.

Steve in Orangeville
Steve in Orangeville
2 reviews Orangeville, ON
10/10

Leaky Showerhead

Leaking showerhead turned out to require the pipes to be replaced. Jonathan did an excellent job quickly, efficiently and for a fair price. It was done from start to finish in under four hours which was truly amazing. I would certainly hire Bosco again.

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Company Response

Hi Steve. Thank you for the terrific HomeStars review of Bosco Home Services and our plumber, Jonathan. All of our Bosco plumbers are committed to continuous learning to drive their technical excellence in the plumbing industry. When you have a leaky shower head, you want it fixed right the first time. That's where Bosco comes in with over 20 years experience in the business.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Super service

Had a leak from a shower, water all over my new Reno beneath it. Every contractor I spoke to insisted they would have to open up the ceiling to see the source of the water. Bosco sent a nice lad, he checked and double checked the shower fittings, found the culprit and had the entire job sorted in 30 minutes. These guys are my plumbers from now on 100%.

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Company Response

Wow! Thank you so much for this fantastic review of Bosco Home Services and our expert team of plumbers. It's important to us that when we approach any plumbing or main sewer drain job, that we look at it from all angles to enable us to provide you with the best solution for you and your home. We appreciate your business and your future loyalty.

Private User
Private User
1 review Toronto, ON
10/10

Second to None!

Although not my first positive experience with Bosco, yet inherently larger. Bosco was retained for a basement finishing project, inclusive of a bathroom and kitchenette / wet bar. Bryan was responsible for the completion of the rough in and finishing. His meticulous attention to detail, creativity in solving difficulties, and his professional demeanor in finishing the task promptly are the very least of our experience. He was second to none. Simply, Bryan really cared about the project just as much as we did. He showed up on time for each visit. Quickly assessed, and just got to it. No hassles, no fuss, no stress. Something rarely found with contractors. He used top quality parts and explained the maintenance and care of numerous products at hand. Bryan was well beyond our expectations, which were quite high as Bosco provided us with the highest quote for the project. It was obvious Bryan was really good at his job, and really enjoyed it too. I must also mention his demeanor and conduct with my very inquisitive toddler son was heartwarming and meant so much. He took the time to drop everything for each of his numerous questions. He involved him in many tasks. And each time left him some spare supplies for his own creative play. After the rough in my son was constantly requesting when he would return from how much he enjoyed his presence. Not enough can be said in this limited space. A shout out also should go out to Kevin, Meagan and Michael. Kevin was the plumbing manager. After a hiccup at the beginning of the project relating to communication issues for the original assessment. Kevin stepped up, way up. Came over late the following evening, after an already long day for himself. Reviewed the project and redrew the quote without charging more. He also came and completed the ventilation issues himself. You really felt he treated you like one of his own, you were family not a client. With the original communication issue, I reached out to Michael, the President of Atlas. He provided a quick, super quick response, and like Kevin resolved the issues the same day. And understanding my timeline, they managed to reschedule the project into their busy schedule within the week. All in all, if you want to be respected and treated as a priority. Spend the extra dollars and retain Bosco/Atlas.

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Company Response

WOW! WOW! WOW! John, what an amazing review of Bosco Home Services and our plumber Bryan, our plumbing manager Kevin, our CSR Meagan, and our president, Michael. Finding the appropriate words to say how grateful we are that you took the time to share your exceptional Bosco experience is ... WOW! At Bosco Home Services we are very proud of our entire team and this review is a great example of why. Our team works together to ensure our customers receive outstanding interactions every time no matter who you speak with. John, thank you for your kind words and your business.

Harvey Erdman from Vaughan
Harvey Erdman from Vaughan
7 reviews Vaughan, ON
10/10

Plumbing Repair and Sink Installation

We had a number of plumbing issues and also needed the removal of an old bathroom faucet and the installation of a new one. We decided to call upon Bosco Home Services as they are now part of AtlasCare, whom we use and trust.
Bosco proceeded to send us a fine young plumbing professional by the name of Patrick.
He arrived on time and proceeded to meticulously and comprehensively review what had to be done. He then produced an estimate as to the costing of the work required. It was reasonable and we agreed that he should proceed with the work.
His work ethic was notable as we observed that he was very organized and an excellent diagnostician. Patrick is the consummate professional - knowledgeable, meticulous, efficient, friendly, empathetic, and respectful. He represents Bosco Home Services in the best possible way - by providing customer service which, based upon my service experiences of the past 20 years, is second to none. It assuredly goes without saying that, should the need arise for plumbing services, we intend to call upon Bosco Home Services first.

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Company Response

Wow! Thank you so much, Harvey, for this exceptional review of Bosco Home Services and our plumber, Patrick. He is everything you have said, and more. All of us at Bosco are committed to delivering the best plumbing and drains experience every time. People come to us with problems and we solve them. Thank you again for this excellent plumbing review for Bosco and our plumber, Patrick.

Kris in Toronto
Kris in Toronto
1 review Hamilton, ON
10/10

Kitchen, bathroom taps replaced. Toilet fixed and outdoor tap replaced

I wish to thank Atlas Care for the service guy that came to my home today, for the excellent work he did in replacing the taps I needed replacing because of links and fixing my toilet that didn't fill properly. I am happy to be able to save water and money. His professionalism, smile and expertise in his job was well appreciated. I differently would recommend this company to family and friends. Keep up the great service. Thanks

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Company Response

Hi Kris. Thank you for the great review of AtlasCare/Bosco Home Services for the plumbing solutions you needed to replace taps and fix toilets. The fact that you would recommend AtlasCare/Bosco to your family and friends means a lot to us. We appreciate you choosing us as your plumber choice through HomeStars.

Burg in North York
Burg in North York
1 review Toronto, ON
0/10

Basement

The worst company I’ve had the misfortune of dealing with. I had to use multiple trades people to correct what they destroyed. When each trade asked “who did this?” And I told them Bosco. They all laughed and said yes this is not surprising. That’s how you know when a company is bad.

Perhaps they should take this time and clean out everyone and start fresh. Then the owner can get a grip on a moral compass and stop taking peoples money an not doing the job.

1 of 1 people found this review helpful.
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Company Response

Hi Burg. Thank you for taking the time to provide us with your feedback. In the very rare instances where we receive a poor review, we take them very seriously and look into the situation immediately. Your review appears to be is based upon very generalized comments and concrete details will help us get to the bottom of this quickly. I'm not sure if you're aware, but Bosco was bought by AtlasCare almost 2 years ago and all staff were trained to adopt the AtlasCare way of doing business. If you could contact me with the details of the date the work occurred, what type of work was done specifically, your real name, address and phone number so we can look up your account details, our Director of Customer Experience will reach out to you right away to discuss and resolve your issues. Again, thank you for your feedback. It helps us improve where deemed necessary. Stay healthy, Burg.

Dominic S in Bowmanville
Dominic S in Bowmanville
1 review Toronto, ON
10/10

Replacement of sewage pipes

As part of my long time HVAC company (Atlas Care), Bosco Home Services was recommended to me by the folks at Atlas. I was a bit apprehensive as to possible alterations to my basement that might occur as a result of replacing the old, worn sewer pipes. However, the gentleman in charge of the crew asked me to wait until he was able to assess the site. 20 minutes later, he found that there was no need to do any damage to my basement except removal of a few floor tiles around the interior end of the drain so as to install a back-valve. I was at ease from then on and left them to their work. The guys were very polite, worked extremely hard (and this was a cold and snowy day), kept me informed at all times, answered all my questions and minimized the unavoidable dirtying of my house (they used plastic over all the steps and to cover any items in the vicinity of their work). They brought enough men so that the work was finished in one day and they left my driveway and lawn in broom-swept condition. They even swept the sidewalk so as not to leave a mess for my neighbors walking by. I appreciated their respectful demeanor and they left me confident that the work was well done. Thanks again to the crew, to Meghan, Brandon and the folks at Atlas Care / Bosco Home Services.

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Company Response

Hi Dominic. WOW! That's an incredible review of Bosco Home Services and we appreciate it greatly. Brendan, Megan and the crew are committed to ensuring every interaction with our customers is always an exceptional one. This stands true for both Bosco Home Services and AtlasCare. Our commitment to continuous learning drives our technical excellence. Thank you again for your business and stay healthy.

Rob in Toronto
Rob in Toronto
2 reviews Toronto, ON
1/10

All Sales ... Shoddy work.

Every person i spoke with at bosco was super salesy. Some downright aggressive.
Despite hiring on a capped project price, they still tried to guilt me into charging more.
Virtually every pipe and fixture they touched leaked and needed to be re-done.
OVERcharged on basic materials (by 2-3x), even refusing to show individualized pricing.
After many calls and ultimately escalating to senior management, they did return to fix the many deficiencies ... unfortuantely, just a few weeks thereafter - more leaks keep sprouting. The last time a service tech left, he said "I'm not coming back" ... So their claim of a 1 year warranty on their work is absolutemy untrue.

You might as well deal with a solo plumber off of kijiji instead of paying a premium with this supposed 'big company'.

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Company Response

Hi Rob. Thank you for taking the time to provide us with your feedback. We take all feedback quite seriously. I would like to investigate the details of your experience. If you would contact me directly at mprain@atlascare.ca so I can gather more information, I would appreciate it. Rob in Toronto isn't enough information to look into this. I look forward to hearing from you very soon. Best Regards, Melinda

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bosco Home Services

At Bosco Home Services, your home is our commitment. We provide a full range of plumbing and drain services, hot water heater services, clean water options, waterproofing, Kitec plumbing. Our goal is total customer satisfaction! Bosco never closes. We are available 24/7 for all your emergency needs. Our licensed plumbers arrive on time, every time. Bosco Home Services is an AtlasCare company. Trust us with your home. We treat it like our own.

CATEGORIES
Plumbing and Drain Services
SERVICES
Emergency Plumbing | Drain Clearing (will include rooter services) | Burst Pipe Repair | Water Leak Detection | Sewer Line Repair (will include sewer video inspection, cleaning, and cleanouts) | Trenchless Pipe Replacement | Repiping (will mention cast iron, copper, and plastic pipes) | Pipe Lining | Pipe Thawing | Water Lines (will include high/low water pressure) | Garbage Disposals | Faucets, Fixtures & Sinks | Toilets | Showers & Tubs | Backflow Valve Services | Sump Pumps | Septic Tank Plumbing | Hot Water Recirculation | Water Softeners | Appliance Services (will discuss dishwashers, ice maker lines, and laundry ) | Water Filtration Systems (reverse osmosis systems) | Plumbing System Checks | Tankless Water Heaters |Kitec Replacement |
WEBSITE
http://www.mybosco.com
YEAR ESTABLISHED
1995
NUMBER OF EMPLOYEES
40
PAYMENT METHOD
VISA / MasterCard / AMEX / Cheque
LICENSES
All technicians are licensed and insured as required
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT RATE
Price by the job, not by the hour.
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on project completed.
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